SurveySensum

SEPTEMBER 12, 2023

In-app surveys are those surveys that are integrated directly into mobile or web apps, enabling users to offer feedback or respond to questions while actively using the app. Revenue Growth Gartner reveals that companies with higher revenue actively collect more customer feedback.

Non-Profits 52

Non-Profits Touchpoint Customer Feedback Actionable Insights 52

Help Scout

APRIL 27, 2021

With a team of environmentalists, hydrologists, data scientists, and machine learning experts, they created two products to make sustainable resource management more approachable. Upstream Tech provides high-touch service, including several touchpoints and live support to ensure that customers are set up for success.

Machine Learning 44

Machine Learning AI Touchpoint Technology 44

Lumoa

JUNE 28, 2018

For the company, measuring customer success at each customer touchpoint is crucial. As an active user of HubSpot you would deal with on average one customer survey per week about a variety of new features (which are released extremely often) or about customer support. Conclusion. “

NPS 64

NPS Net Promoter Score Touchpoint Customer Feedback 64

SurveySensum

APRIL 5, 2022

SurveyMonkey is still a generic software that doesn’t do any better to enhance the customer feedback management process. So, if you are looking to improve CX by focusing on it in detail, then you may want to look for an end-to-end customer experience management tool and hence, the need for Surveymonkey alternatives. QuestionPro.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Why are your customers turning away from you? How do I cancel?"

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

Lumoa

JANUARY 9, 2018

Aggressive action will be required for many organizations – business model changes, more extensive rigor on digital enablement, acute awareness of customer behaviour in the market and knowledge of ever changing impacts on organizations (i.e. Never underestimate the customers expectation in CX. Three words: voice of customer.

CX 141

CX Customer Experience Artificial Intelligence Omnichannel 141

Comm100

JANUARY 11, 2023

They are capable of capturing leads, booking meetings, routing chats, and more, in a conversational way that feels natural for customers. Voice bots that communicate with customers through digital voice and telephony channels using the latest machine learning AI to eliminate long wait times.

Customer Service 85

Customer Service Healthcare AI Artificial Intelligence 85

Lumoa

OCTOBER 31, 2018

Aggressive action will be required for many organizations – business model changes, more extensive rigor on digital enablement, acute awareness of customer behaviour in the market and knowledge of ever changing impacts on organizations (i.e. data security, gig economy, AI, machine learning).” Three words: voice of customer.

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

SurveySensum

OCTOBER 17, 2023

CrowdSignal CrowdSignal is a customer feedback tool that allows businesses to easily build and distribute different types of surveys like NPS, CSAT, CES , etc. Enhance Customer Satisfaction of Your Business With SurveySensum – Request a Demo 11. Medallia Another great customer feedback software for NBFCs is Medallia.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Qualtrics

FEBRUARY 26, 2019

We also conduct an annual customer survey across that entire Worldwide Network, supported by both the partners and a few corporate teams. I will say though, on the voice of the customer and the customer research side, there’s not a business unit in Dun & Bradstreet that we don’t work with. I love that.

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37