InteractionMetrics
JUNE 21, 2023
Of course, those conversations are impossible if the customer chooses to give feedback anonymously — hence Markey’s position that anonymity is counterproductive. It’s important to note here the difference between anonymity and confidentiality in the context of customer surveys. In research, it’s the norm.
SurveySensum
DECEMBER 12, 2023
Only Ask for the Essentials: A survey form should be concise and to the point. Only the essential details of the customer as per the business requirement should be asked for, to minimize the risk of a data breach as well as other compliance and legal issues. Explore Surveysensum to Keep Your Customer Surveys Safe 8.
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Bill Quiseng
DECEMBER 6, 2021
It is really disappointing to new employees that the first day of orientation is spent on defining the rules and restrictions, usually required by the legal department, that, if not followed, will result in termination. Distribute positive customer comments via your company email. Mount posters of customer testimonials.
Fonolo
SEPTEMBER 28, 2022
Review restrictions to avoid potential legal issues, especially if you are working in a healthcare setting. CLICK TO TWEET: After-call surveys give you a snapshot of #customerexperience. They’re proven to improve customer retention and inform customer service strategy. 6. Use a Good Software Product.
ClearAction
AUGUST 29, 2015
Omni-channel First Contact Resolution (FCR) is a widespread goal of most customer care groups, regardless of whether the customer called, emailed, texted, posted, or engaged in a service chat or self-service. Sometimes mis-steps occur beyond the control of the company: weather, customer error, etc. (B)
Lumoa
AUGUST 8, 2023
This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today.
ClearAction
JANUARY 20, 2020
Forces on customers and business may otherwise make some turns that leave you behind. It’s a new decade that will be characterized differently by social, economic, technology, legal and competitive forces. Use customer surveys to validate the workflow metrics tied to customer advocacy.
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