cx-digital articles accelerating-digital-experiences-in-times-of-crisis 
CX Accelerator
JULY 1, 2020
We find ourselves in unprecedented – certainly, the word of the year – times. But, in the rush to return to normal, let’s all take time to consider what is worth hurrying back to. But, in the rush to return to normal, let’s all take time to consider what is worth hurrying back to. Digital First Mentality.
CX Accelerator
JULY 1, 2020
We find ourselves in unprecedented – certainly, the word of the year – times. But, in the rush to return to normal, let’s all take time to consider what is worth hurrying back to. But, in the rush to return to normal, let’s all take time to consider what is worth hurrying back to. Digital First Mentality.
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Lumoa
AUGUST 23, 2021
Although we refer to the “post-pandemic world” in this article, we understand that we’re still in the middle of it all — we just hope we can provide a little hope and guidance for the present and future reality of a post-COVID world. Another trend to emerge throughout the increasing digital interactions has been the use of video.
Zendesk
MAY 26, 2021
What started as a global health crisis became the accelerant in our transition to a truly digital-first world. And the surge to online has put the spotlight on customer service, with half of customers surveyed in our 2021 Trends Report reporting that CX is more important to them now compared to a year ago.
Qualtrics
NOVEMBER 1, 2019
As tech continues to significantly change the landscape of healthcare, it’s more important than ever that companies understand and respond to the experience of patients. The basic premise, according to the article being read, is to obtain competitive pricing for the company while simultaneously providing better care for the employee.
Zendesk
APRIL 26, 2021
What started as a global health crisis became the accelerant in our transition to a truly digital-first world. What’s more, if you can’t provide great customer service, they’ll vote you off the island—80 percent of customers will go to a competitor after more than just one bad experience.
Beyond Philosophy
FEBRUARY 1, 2021
Covid-19 accelerated even more a shift that has been gradually forming for over 10 years. I was sitting at home and watching the results of the closely contested US election unfold on CNN when I kept seeing a Hyundai commercial focused on sustainability. I know what Hyundai were onto. The basis for many customer decisions has shifted.
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