Zendesk

MAY 26, 2021

The goal of customer service is to foster better customer relationships. What started as a global health crisis became the accelerant in our transition to a truly digital-first world. Customers are more online than ever—and they expect online experiences that are on par with, or better than, in-person experiences.

Customer Service 105

Customer Service Social Media Start-ups E-commerce 105

Lumoa

JUNE 14, 2023

So keep reading if you want to get your NPS score back on track and supercharge your CX efforts. To illustrate, let’s take the example of United Airlines’ reputation crisis. Clearly, NPS occupies a special place in customer experience stardom, sitting atop the throne with its crown of glory firmly affixed.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

ECXO

MARCH 24, 2024

Hyper-personalization involves leveraging data analysis and digital technology to provide individualized content, products, and services to customers. According to this psychological phenomenon, we tend to remember information better when we can relate it to ourselves. This practice plays on the principle of reciprocity.

AI 52

AI Customer Experience Social Media Machine Learning 52

Comm100

NOVEMBER 13, 2022

A Comprehensive Guide to Chatbot Software. In 2020, the North America chatbot software market was valued at $182 million. Brands of all industries are beginning to recognize the huge benefits that customer service chatbots can bring to their organization. Customer service chatbots don’t just benefit the end consumer.

AI 52

AI Healthcare Start-ups Machine Learning 52

Comm100

NOVEMBER 13, 2022

Omnichannel customer service software connects every digital channel into a unified platform, bringing improved efficiency and CX, to name a couple of its many benefits. They now want to reach out to brands on a variety of channels depending on what suits them in that moment – whether that’s live chat, email, social media or even SMS.

Omnichannel 85

Omnichannel Customer Service Social Media Healthcare 85

SurveySensum

FEBRUARY 20, 2024

Let’s dive in! 14 Proven Ways to Improve Customer Satisfaction Let’s take a detailed look at the 14 proven ways on how to improve customer satisfaction. Because if you don’t know what your customers need and expect, then how would you be able to serve them better? So, are you ready?

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Omnichannel 52

SurveySensum

FEBRUARY 20, 2024

Let’s dive in! 14 Proven Ways to Improve Customer Satisfaction Let’s take a detailed look at the 14 proven ways on how to improve customer satisfaction. Because if you don’t know what your customers need and expect, then how would you be able to serve them better? So, are you ready?

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Omnichannel 52

ECXO

JULY 26, 2023

Unleashing the Power of Real-Time Data: Enhancing Customer Understanding Article source: [link] In a recent article we talked about the widening gap in Europe in customer experience maturity. We thought it would be helpful to decode the strategies that CX leaders use to break away from the pack. Why now, and why in real time?

Predictive Analytics 98

Predictive Analytics Education Touchpoint CX 98

CommBox

JULY 6, 2021

A number of factors including the need for a seamless consumer experience, better engagement, and the desired business outcomes will drive the need for more journey analytics insights. . Let’s find out in this article. The more detailed brands can dive into the customer journey, the better the outcome. What exactly?

Touchpoint 98

Touchpoint CX Social Media Customer Acquisition 98

Comm100

FEBRUARY 5, 2018

After all, it wasn’t until the rise of the internet that media became democratized , and the one-way communication model between companies and customers was shattered. Live Chat Software. From the rubble, a new dynamic emerged (the same one we know so well today): organizations spoke to customers and customers held the power to reply.

Social Media 48

Social Media CRM Social Listening Omnichannel 48