Uniphore

JUNE 10, 2021

In our recent CCW Poll – Virtual Event, all respondents reported working from home throughout the pandemic, either entirely remotely or in some hybrid form. 14 CX Leaders Show You How to Harmonize Silos and Elevate CX With Contact Center Automation. And there’s no going back. 25% Lack of self-service options.

Contact Center 246

Contact Center Outlook Gaming Education 246

Beyond Philosophy

DECEMBER 14, 2017

Do you believe it is the Customer Experience you provide that makes customers loyal? I have been a global Customer Experience consultant for fifteen years, since before Customer Experience was even a thing. As a result, I thought I knew everything there was to know about Customer Experiences.

Customer Loyalty 151

Customer Loyalty Sports Start-ups Customer Experience 151

Beyond Philosophy

JUNE 13, 2019

My new ebook, Happy Employees Make Happy Customers , explores this concept in great detail. So how do you get happy employees and how does it affect Customer Experience? You must design an Employee Experience that enables the Customer Experience you want to deliver. The answer is easy to say and harder to do.

Customer Experience 165

Customer Experience Start-ups Government CX 165

Comm100

AUGUST 1, 2018

The picks on this month’s series of best CX Posts cover a wide variety of topics focused mostly on the future of customer experience and the trends that are shaking up the industry. Here are the top five picks from the month of July; The Impact of Failing to Close the Feedback Loop. But what exactly is the problem?

Customer Experience 40

Customer Experience Social Media Start-ups Non-Profits 40

1 to 1

DECEMBER 13, 2021

Fast forward to 2022—successful brands who continue to grow, innovate, and advance in the digital space need to answer the question: Are we sticking to the human side of the experience? Are we keeping our CX vows to customers and employees? Renewing your CX vows begins with the basics. How are they performing?

CX 26

CX Customer Journey Map Customer Retention VOC 26

Qualtrics

APRIL 23, 2020

As we head into spring, we’re feeling inspired to make a fresh start – and that includes cleaning out these HR programs and behaviors that are no longer serving, well, anyone. Absent Madonna, HR truly is the master of reinvention. And we’re not just talking about those what-was-I-thinking outfits in the closet. Make the switch to always-on feedback.

Social Media 26

Social Media CX Innovation Start-ups 26

Qualtrics

DECEMBER 3, 2021

Recent global crises have caused significant labor shortages – and the impact is leading businesses to reevaluate how to attract the right talent and protect their customer experiences from the fallout. Read our analysis and tips on balancing labor shortage with great CX. Key labor statistics. Workers are actively seeking new roles.

Customer Experience 49

Customer Experience Hospitality Hospitality Non-Profits 49