Lumoa

MAY 19, 2020

There are a lot of stats that showcase how critical a customer experience program is to any business’ success. Some experts feel that companies stand to lose upwards of $75 billion if they don’t deliver a best-in-class experience. That’s where the business case comes in. Explore options. Analyze alternatives. Assess risk.

CX 103

CX CX Transformation Customer Experience Start-ups 103

Lumoa

AUGUST 25, 2020

Talking about customer retention, you possibly already know the merits of investing time and money in keeping your existing customers satisfied and hooked. Image Source: Experience Matters That’s a strong case for focusing your marketing budget on customer retention. But wait, it’s not as simple as that.

Customer Acquisition 83

Customer Acquisition Customer Retention Machine Learning Social Media 83

PeopleMetrics

MARCH 25, 2022

They can help you better guide your customer experience strategy , prepare for product launches, learn more about your audience—essentially any goal or initiative that would benefit from direct customer insight. But what are customer advisory boards? How do they work? Is one right for your business? What kinds of businesses create CABs?

B2B 118

B2B Customer Feedback Start-ups B2C 118

SugarCRM

DECEMBER 23, 2021

But with 3 out of 4 customer experience (CX) leaders pointing to a positive correlation between customer satisfaction and business objectives, customer service is now one of the most important indicators of profitability and success—one that requires input from all frontline employees. Technology Unites Experiences.

Customer Service 48

Customer Service Technology Technology Innovation 48

Fonolo

NOVEMBER 17, 2020

Bill Quiseng CX Expert, Speaker & Consultant. I see the CX industry finding new, faster and more efficient ways to meet their customers’ needs, maybe through the use of new technology, while also balancing a deeply personal, empathetic human connection.”. Read the Full Industry Report Here: Contact Center Trends 2021.

Contact Center 176

Contact Center CX Social Media Omnichannel 176

Logicalware

AUGUST 5, 2021

EU mandated countermeasures also appeared to compromise the goal of effortless customer experiences. More than 6,000 cases of Covid-related fraud and cyber crime were recorded by the UK’s police forces during the pandemic. Fast forward to today and we see how the pandemic and lockdown have offered fraudsters their next goldrush.

E-commerce 83

E-commerce Omnichannel Finance Engineering 83

MattsenKumar

JUNE 11, 2021

Another whitepaper by Dimensional Research highlights “52% of consumers say they have made an additional purchase from a company after a positive customer service experience”. The average American tells 15 people when they’ve had a poor customer service experience.

Customer Service 52

Customer Service Contact Center E-commerce Net Promoter Score 52