cx-service-support articles 10-customer-loyalty-power-moves-your-brand-should-be-using 
ECXO
MARCH 24, 2024
1710668672319 AI in Customer Experience – should I stay, or should I go? Several companies are now analyzing whether to go full power on AI, and others believe it’s still not the moment as it’s clear that there is much more to come. One area where AI has already made a significant impact though is in customer experience.
Lumoa
JUNE 14, 2023
You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Does it spell doom for your business?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Fonolo
JANUARY 14, 2020
Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Shep Hyken.
Fonolo
NOVEMBER 17, 2020
Agents are responding with genuine empathy and care because they are as worried and concerned as their customers about this pandemic and its impact.”. Bill Quiseng CX Expert, Speaker & Consultant. And contact centers were utterly overwhelmed in the floods of anxious customer calls. Here’s what they said.
SurveySensum
JULY 17, 2023
Do you have a favorite brand that you love to shop from even if you have absolutely no shopping requirements but go there just for the experience? Because I do and that brand for me is IKEA. Customers can play cricket inside their stores, ride cycles, and test out outdoor tents, and other products before purchasing.
SurveySensum
JULY 17, 2023
Do you have a favorite brand that you love to shop from even if you have absolutely no shopping requirements but go there just for the experience? Because I do and that brand for me is IKEA. Customers can play cricket inside their stores, ride cycles, and test out outdoor tents, and other products before purchasing.
Lumoa
FEBRUARY 9, 2023
The focus on enhancing customer experience has gained traction in recent years. As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Actionability is also, as we believe, one of the essential aspects of customer experience management. Listen to your customers.
Expert insights. Personalized for you.
52 
Let's personalize your content