ClearAction

JULY 28, 2023

Good Customer Experience: CX Day 2023 Lynn Hunsaker Really good customer experience grows prosperity of customers, employees, and organizations in tandem. This is the focus of CX Day 2023 ! Your CX team must have skills to foster holistic customer focus across the entire organization. Data informs and patterns stimulate.

CX 62

CX Customer Experience Data Mining Legal 62

ClearAction

MAY 26, 2023

Data mining technologies abound, and this should be your top interest in CX tech investment. How you ask, analyze, and advocate CX insights is pivotal to your enterprise growth curve. Ask : First, make full use of Almost-Free VoC (voice of the customer). It abounds in almost-free VoC.

VOC 62

VOC Data Mining CX Voice of the Customer 62

CX Journey

NOVEMBER 6, 2014

What This Means for VoC / CX In-house customer experience teams face a similar dilemma when deciding whether or not to hire a vendor or consultant and to what degree. A data analyst? What about VoC program architects? What VoC / CX technology and tools does your team own? Does your team have an evangelist?

VOC 68

VOC CX Data Mining Transportation 68

Callminer

AUGUST 6, 2019

New analytics tools also help businesses data-mine social media for signs of potential customer issues before phones start ringing. Providing employees with timely and relevant customer feedback is the most direct way to engage them in improving CX. The best VoC technology should also be able to integrate seamlessly.

Contact Center 140

Contact Center VOC Social Media AI 140

Taylor Reach Group

MAY 24, 2018

Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. Some of the hot topics include Soliciting and evaluating new concepts, solutions, and ideas thanks to the VoC. CX NYC 2018: June 19-20, New York, NY.

Contact Center 48

Contact Center CX Healthcare Social Media 48

CX Journey

AUGUST 29, 2014

What this means for VoC / CX If your business model relies on a distributed sales channel, value-added resellers, service vendors, or any other partner relationship, please listen up: Your VoC / CX program needs to be leveraged to enhance your relationship with these valued partners.

VOC 64

VOC Net Promoter Score Data Mining Gaming 64

CX Journey

NOVEMBER 28, 2014

What This Means for VoC and CX For customer experience practitioners, storms of negativity most often come in the form of little dark clouds known as colleagues. Of all the challenges to CX success, colleagues who are bitter, cynical, passive aggressive, or just plain mean can derail your program with frightening, chilling speed.

VOC 63

VOC Data Mining Construction CX 63