Zendesk

JUNE 3, 2021

. . . Social media isn’t just the tool of teens—over the past year, it has quickly become one of the fastest-growing channels for customer support, with tickets up 181 percent since the start of the pandemic. Now, more than ever, customers are looking to connect with brands on their favorite social media platforms.

Social Media 98

Social Media Social Listening Start-ups Omnichannel 98

Lumoa

APRIL 28, 2024

78% of customers have backed out of a purchase due to a poor customer experience (CX). The pressure is rising for businesses to step up their CX game. They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Hodusoft

OCTOBER 14, 2022

5 Ways to leverage eCommerce Contact Center Software to improve CX. Today, e-commerce businesses are leveraging omnichannel contact center software to optimize their customer support operations and build loyalty by serving customers better. Ensure consistent service through an omnichannel strategy. trillion USD by 2026.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

CommBox

MARCH 2, 2022

Omnichannel communication tools like CommBox help you build fully customizable chatbots that have all these capabilities. . For starters, you can check your social inbox (if you use social media as a channel to receive queries from customers) or customer service platforms like CommBox.

Customer Service 98

Customer Service Social Listening Customer Journey Map Omnichannel 98

Aquire

SEPTEMBER 18, 2021

Customer experience (or CX) is where most companies compete nowadays as product and price have become less important in the eyes of customers. But, a CX strategy doesn’t come naturally — it takes deliberate effort to find what resonates with your target audience and offer them personalized and efficient service. ON-DEMAND WEBINAR.

Customer Experience 98

Customer Experience Social Media AI Predictive Analytics 98

SurveySensum

SEPTEMBER 14, 2020

Which is why Digital CX Transformation is required. Customers prefer to interact digitally across social media channels, chats, or apps than on calls. The number of website traffic, online transactions, and social media engagement have increased. Customer behavior has changed due to the pandemic.

Customer Experience 59

Customer Experience Sentiment Analysis Social Media CX Transformation 59

Zendesk

OCTOBER 20, 2023

It also empowers customer service reps with the information they need to provide an exceptional customer experience (CX). But without a plan in place, it’s difficult for teams to align, making it challenging to provide great CX consistently. Our guide provides tools and tips to help you create an effective customer service plan.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52