SurveySensum

MARCH 20, 2024

CXM tools are instrumental in creating a customer-centric approach within organizations. SurveySensum Customer experience management software companies for both startups and enterprises SurveySensum is a leading CXM software company that is designed to cater to both SMEs and large enterprises. The tool has taken CXM a step beyond.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

Sprinklr

SEPTEMBER 9, 2021

Many modern brands recognize the importance of capturing customer feedback from social media and other digital channels, but, at the same time, their social listening strategies still fall short of their potential. What are the goals for your social listening tool? Who benefits from using a social listening tool?

Social Listening 110

Social Listening AI Social Media CXM 110

SurveySensum

JULY 2, 2023

It is AI-powered and facilitates the creation, distribution, and analysis of surveys with ease. This includes gathering customer feedback for analysis and actionable insights. Its real-time data analysis and visualization feature allows users to track survey responses and analyze them to identify growing trends.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

ClearAction

SEPTEMBER 28, 2015

Here are 5 words representing successful customer experience management (CXM) in the future: 1) Context. Why it's key to future success: This viewpoint is powerful in shifting from our current collective mindset of CXM as something that customer-facing staff takes care of. Let's learn from the latter. 2) Outside-In.

CXM 105

CXM Customer Experience VOC Customer Experience Management 105

SurveySensum

SEPTEMBER 13, 2023

5) Hotjar Heatmaps Scroll Tracking Conversion Analysis Free version available Starts at $80 USD/ month 4.3 (5) 5) Microsoft Forms Integration with Office 365 Ease of Use Response Analysis Security and Compliance Collaborative Features Free version available Starts at $6.00 user/month 4.4 (5) user/month 4.4 (5)

Manufacturing 52

Manufacturing B2B NPS Compliance 52

SurveySensum

JULY 11, 2023

By using various methods such as conducting online surveys, leveraging social media channels to conduct polls, and actively listening to customer feedback. This powerful tool not only captures real-time customer feedback but also provides insightful analysis and closes the feedback loop. But how can you achieve this?

Customer Experience 83

Customer Experience Touchpoint Customer Retention Net Promoter Score 83

Sprinklr

OCTOBER 7, 2021

To stay relevant in a complex social landscape, brands need to know how they stack up against the market and gather information on other brands’ strategies. This can leave your social strategy lagging and ineffective. You can keep track of product mentions, influencer endorsements, hashtags, keywords, and more across social media.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102