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Intelligent Document Processing: Fueling Efficiency and Growth

Lightico

Data needs to be processed quickly and accurately, especially when it is ingested by paper or digital documents. IDP is a technology that uses artificial intelligence and machine learning to automate the extraction of data from documents. This saves time and reduces the risk of errors when entering data manually.

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4 Outsourcing Trends That Will Impact Businesses in 2019 (Infographic)

Transcosmos

From accounting to healthcare and retail businesses, more and more companies are utilizing outsourcing services now. This makes it important for companies to recognize which trends can help them meet the business goals of their organization and their clients, with focus on technology, value, and methodologies. Key Takeaways.

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25 Tips & Best Practices for Identifying the Best Call Center Services

Callminer

Outsourcing a major part of your business is never an easy decision, but operating a contact center requires a significant investment in technology and staffing. NLP allows machine learning algorithms to analyze and understand speech patterns and tonality to make determinations about intent and then predict future actions accordingly.