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Intelligent Document Processing: Fueling Efficiency and Growth

Lightico

Data needs to be processed quickly and accurately, especially when it is ingested by paper or digital documents. IDP is a technology that uses artificial intelligence and machine learning to automate the extraction of data from documents. This saves time and reduces the risk of errors when entering data manually.

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How to Leverage Technology in Hybrid and Remote Work

SugarCRM

Technology for collecting, managing, and advancing customer interactions is vital for all businesses. Here are three ways businesses can use technology to maximize the value and productivity of a hybrid and remote workforce: 1. Capture, Manage and Analyze Customer Data. Ensure Your CRM Tools Are Fit for the Purpose.

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Essential Automation Strategies for Contact Centers

Fonolo

Automation is the practice of using technology (usually software) to perform time-consuming or repetitive tasks. These tasks include data entry, order processing, and remote agent monitoring, where a computer scans for internet outages or other workflow interruptions. What is Automation?

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The Evolution of Conversational AI in the Contact Center Industry

Taylor Reach Group

The dialogue surrounding the potential replacement of human agents with AI-driven conversational systems has been ongoing for decades, with technology continuously evolving to redefine customer interactions. A Historical Perspective The conversation about automating high-volume, low-complexity tasks through technology isn’t new.

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Essential Automation Strategies for Contact Centers

Fonolo

Automation is the practice of using technology (usually software) to perform time-consuming or repetitive tasks. These tasks include data entry, order processing, and remote agent monitoring, where a computer scans for internet outages or other workflow interruptions. What is Automation?

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3 Ways to Use Artificial Intelligence in Your Call Center

Fonolo

It’s a hot topic, and many call center managers want to know what this rapidly evolving technology will mean for their organizations. For some, there’s nothing to see but opportunity, and they want to discover everything they can about AI technology for their contact center. . There are so many questions — and some concerns, too.

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7 Proven Strategies to Enhance Efficiency in Auto Loan Originations

Lightico

By offering online applications and leveraging automated workflows, lenders can eliminate time-consuming manual data entry, reduce errors, and accelerate application processing. Incorporating intelligent document recognition technology further simplifies document verification, making the process faster and more accurate.