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Intelligent Document Processing: Fueling Efficiency and Growth

Lightico

Data needs to be processed quickly and accurately, especially when it is ingested by paper or digital documents. IDP is a technology that uses artificial intelligence and machine learning to automate the extraction of data from documents. It helps them focus on important tasks and make better decisions with accurate data.

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25 Tips & Best Practices for Identifying the Best Call Center Services

Callminer

NLP allows machine learning algorithms to analyze and understand speech patterns and tonality to make determinations about intent and then predict future actions accordingly. Compassion should be one of the most important considerations when looking for healthcare call center companies. Are the agents friendly and compassionate?

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4 Outsourcing Trends That Will Impact Businesses in 2019 (Infographic)

Transcosmos

From accounting to healthcare and retail businesses, more and more companies are utilizing outsourcing services now. As the name implies, robotic process automation (RPA) is a technology that deploys bots with artificial intelligence and machine learning capabilities to perform recurring tasks through automation.