Uniphore

JUNE 7, 2021

One of the most hyped new trends in the contact center is agent assist software. According to Forrester, 8 out of 10 tasks in the contact center can be automated. It uses that insight to to guide agents with actionable knowledge, rather than forcing them to search through the knowledge management system.

Contact Center 147

Contact Center Actionable Insights AI Start-ups 147

Fonolo

AUGUST 28, 2018

Nothing says summertime like lounging by the pool and reading contact center industry reports, amirite? We already covered this CCaaS MQ (See “ Is this the End of the On-Premise Call Center? ”) but it’s important enough to post about twice. This result was surprising because Avaya call centers are more common.

Contact Center 65

Contact Center E-commerce Omnichannel Hospitality 65

Comm100

DECEMBER 15, 2020

Comm100 is proud to work with a growing global team of digital transformation pioneers and emerging experts across a range of verticals and territories. Comm100’s cloud architecture allows companies to support thousands of concurrent agents, serving the needs of even the largest contact centers. Live Chat Buyer's Guide.

Compliance 52

Compliance Omnichannel Contact Center Start-ups 52

1 to 1

DECEMBER 13, 2021

Here’s a refresher of 6 transformation roadmap steps to help deliver exceptional customer experiences and set your brand apart in the marketplace. Internally, the North Star should serve as the core goal and motivational vision you aim to deliver—from the contact center to your website and in-store or app experience.

CX 26

CX Customer Journey Map Customer Retention VOC 26

Comm100

JUNE 13, 2018

During the holiday season, many contact centers experience high call volumes. This can be done by making product details and information easily locatable online and on mobile apps, as well as by sending out content or buying guides. Free Download] Ultimate Guide to Building a Live Chat Dream Team. Conclusion.

E-commerce 53

E-commerce Social Media Retail Customer Service 53

Comm100

MAY 1, 2018

Over time, these factors transform a company into a more competitive organization overall. This generation was not raised with technology and prefers face-to-face contact. Known their good attitudes in the workplace, Baby Boomers are excellent relationship-builders, and prefer face-to-face contact.

Start-ups 41

Start-ups Social Media Education Technology 41