Logicalware

OCTOBER 30, 2023

Established over 30 years ago, Lifeplus is on a mission to be the world leader in holistic well-being by helping millions of people unlock the wellness within them. They manufacture and distribute high-quality nutritional supplements directly to their customers all over the world.  We sat down with Pam Bowell, Director Customer Care – Transformation at Lifeplus, to learn how their 200-seat contact centre uses the Puzzel Platform to serve customers across Europe, showcasing their unwavering

Customer Satisfaction 52

Customer Satisfaction Manufacturing Omnichannel Technology 52

Zendesk

OCTOBER 30, 2023

Founded in 2019 as a simple solution for hiring freelancers and contractors internationally, Deel pivoted just a week before demo day. The company restructured its program and grew to over 1,900 employees, acquired 10,000 customers worldwide, and raised over $600 million. In this episode of Sit Down Startup, Deel co-founder and CEO Alex Bouaziz provides a behind-the-scenes look into the company’s success.

Sales 52

Sales 52

SurveySensum

OCTOBER 30, 2023

In today’s fast-paced world of product development, launching a new product or service can be a make-or-break moment for a business. To increase the chances of success, companies must harness the power of beta testing to collect pre-launch customer feedback. This invaluable process provides businesses with insights that can be the difference between a successful launch and a costly failure.

Customer Feedback 52

Customer Feedback Actionable Insights Customer Expectations Technology 52

Help Scout

OCTOBER 30, 2023

Customer service folks are the ones most likely to interact with customers directly and have a large impact on how customers perceive your brand. One way you can celebrate and recognize their hard work is by participating in customer service week.

Customer Service 40

Customer Service 40

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

MyCustomer Experience

OCTOBER 30, 2023

There’s no doubt that the tech industry experiences more paradigm shifts than most, thanks to rapid advances that are triggered by humans.

Retail 40

Retail AI 40

MyCustomer Experience

OCTOBER 30, 2023

The spending spree phenomenon that ensued in 2022 after pent-up pandemic savings, also known as “revenge spending,” is over. Consumer.

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