Callminer

MAY 17, 2023

Companies that haven’t leveraged call center analytics are often unsure about how it works. Find out what call analytics are and the benefits they provide.

182

182

Totango

MAY 17, 2023

Three learnings from TSIA on why your go-to-market leaders have an opportunity to work better together to drive growth. When it comes to understanding customer needs, marketing, sales, and CS teams are the experts, so it’s on us to work together to define today’s most valuable growth opportunities. Last week at the TSIA World: Interact conference in Orlando, I spent time talking with several sales and CS leaders about the opportunity we have to lean into our C-suite partnerships and take the rei

Sales 107

Sales Sports AI Touchpoint 107

Bill Quiseng

MAY 17, 2023

Customers pay for their experience, not your product or service. They buy with emotion and justify their decision with reason. Customers seek the best emotional value in their experience, not your logically reasonable price, product, or service. The value to your customers is in their personal interactions, not your “cash or credit” business transactions.

NPS 88

NPS Customer Loyalty CX Customer Satisfaction 88

CSAT.AI

MAY 17, 2023

You know that your business needs to provide great customer service to compete. You also know that you need to allocate your human and monetary resources to tools that provide a great return for your investment. Now CSAT.AI can help your business save more time and money with generative AI summaries and training. Summarize interactions with generative AI so that your employees don’t have to.

Sentiment Analysis 93

Sentiment Analysis AI Customer Service 93

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

Customer Think

MAY 17, 2023

Who owns the customer? Seems like a basic enough question, right? Think again. In the traditional customer management model, which is mostly linear, the answer is largely aligned to whoever is responsible for quota attainment.

69

69

The DiJulius Group

MAY 17, 2023

Customer service is often seen as a “soft skill,” something nice to have but not necessary for a business to run well. It’s an afterthought, and this is especially true for small businesses. When small businesses can learn customer service skills from larger ones, the business owners can see them flourish and thrive. You’re delivering. Read Full Article The post 117: How to Crush the Competition with Service appeared first on The DiJulius Group.

Customer Service 52

Customer Service 52

RateMyService

MAY 17, 2023

Fanie Snyman from eNspiration shares his thoughts on how organizations can harness enterprise agility with experience management to drive business success. Companies must quickly adapt to today’s fast-paced and ever-changing business landscape. Not only to survive but to thrive. The pandemic was a wake-up call for many organizations, forcing them to re-examine their strategies and operating models.

CX 52

CX Start-ups Innovation Customer Experience 52

CallCare

MAY 17, 2023

For new businesses trying to get up and running, money will always be tight. You might think you simply can’t afford to outsource any services. But for critical things like customer services, outsourcing could actually turn out to be a really good investment. Read on to find out how customer service outsourcing could be a smart decision for your SME.

Customer Service 52

Customer Service Customer Satisfaction Start-ups Technology 52

Zonka Feedback

MAY 17, 2023

Explore the difference Customer Experience Surveys and Customer Satisfaction Surveys and learn how to choose the right survey for your business. Most business professionals across the globe often use the terms Customer Experience and Customer Satisfaction interchangeably as similar terms. Measuring any of these is a powerful way to measure the success of your company and leverage the valuable information to drive business growth.

Customer Satisfaction 52

Customer Satisfaction Customer Experience Business Growth 52

VOZIQ

MAY 17, 2023

Customer churn is due to several factors, such as poor customer service, ineffective marketing strategies, and stiff competition. High customer churn can result in significant revenue loss and impact the company’s reputation, among many other repercussions. While there is no lack of reasons why customer churn is prevalent, below are the tangible ones subscription companies can start to address to minimize it.

Social Media 52

Social Media Customer Expectations Customer Relationship Management AI 52

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

The DiJulius Group

MAY 17, 2023

Customer service is often seen as a “soft skill,” something nice to have but not necessary for a business to run well. It’s an afterthought, and this is especially true for small businesses. When small businesses can learn customer service skills from larger ones, the business owners can see them flourish and thrive. You’re delivering. Read Full Article The post 117: How to Crush the Competition with Service appeared first on The DiJulius Group.

Customer Service 52

Customer Service 52

Uplifting Service

MAY 17, 2023

[link] How can you get more customers to choose you? The answer is pretty simple – but lots of organizations overlook it. People come to your organization because they value what you can do for them. Simple, right? But here’s the part that gets overlooked: You can add value in multiple categories. It’s not all about fine-tuning and enhancing your product… or about offering faster delivery.

Customer Service 40

Customer Service Customer Experience 40