The DiJulius Group

OCTOBER 2, 2023

By John DiJulius and Dave Murray “When your company says you want your employees to be leaders, what that really means is that you want their emotional commitment to your vision. A leader’s emotional commitment is about taking on the company success as a personal crusade.” – Stan Slap When entrepreneurs start a company, they. Read Full Article The post How To Identify Talent: 7 Key Traits That Set Emerging Leaders Apart appeared first on The DiJulius Group.

Customer Experience 100

Customer Experience 100

Zendesk

OCTOBER 2, 2023

This year marks the 20th anniversary of Cybersecurity Awareness Month. A lot has happened since government and industry first came together to raise awareness about cybersecurity. Significant advances in technology gave us more powerful threat defenses. General knowledge about cybersecurity also improved (though there’s always more to learn), and businesses are better educated about how to protect themselves.

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Engineering Construction Government Start-ups 87

The Customer Service Blog

OCTOBER 2, 2023

Welcome to National Customer Service Week (NCSW). This year, NCSW runs from Monday 2nd to Friday 6th October 2023, and it presents the opportunity for businesses and other organisations to celebrate customer service with a series of themes and prepared activities for each day, in addition to some helpful resources. For anyone running their own business, National Customer Service Week is a great opportunity to recognise and celebrate excellence in customer service, and to give recognition to your

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Zendesk

OCTOBER 2, 2023

IT leaders have been responsible for keeping systems up to date and managing security issues. With the last few years framed by both economic volatility and rapid changes in technology – namely in advancements in AI – priorities are shifting. Half of IT leaders we surveyed say that they’re being asked to do more with fewer resources. While digital transformation and systems integration are a constant, customer and employee experience, AI and data security top of mind for IT leaders.

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AI CX Compliance Technology 76

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

DMG Consulting

OCTOBER 2, 2023

Are phone calls going away? Donna Fluss discusses a frequent question she receives about whether or not phone calls will be a thing of the past. The post Are phone calls going away? appeared first on DMG Consulting.

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Zendesk

OCTOBER 2, 2023

After Squarespace launched in 2004, its sole employee for several years was founder Anthony Casalena, who steadily built up his website building business by maintaining an intense focus on customer satisfaction and feedback. Now, almost two decades later, the publicly-traded company continues to place great importance on customer feedback. Raphael Fontes , senior vice president of customer operations at Squarespace, joined Conversations with Zendesk podcast host Nicole Saunders recently to expla

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Customer Feedback Customer Satisfaction AI 64

Zendesk

OCTOBER 2, 2023

Starting your own company is one thing; the hours behind building relationships with potential customers, developing your product and your brand, as well as meeting with investors can be overwhelming. Disrupting an entire industry through legislation, however, is another thing entirely—just ask Oscar Hoglund, co-founder and CEO of Epidemic Sound. Fourteen years ago, Hoglund and his co-founders created Epidemic Sound, a SaaS company based on revolutionizing the way music is used online—especially

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Government 52

CX Network

OCTOBER 2, 2023

Harrods’ new data strategy uses machine learning to gain insights, underpinned by automation

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Machine Learning 57

CX Network

OCTOBER 2, 2023

Stuart Crowley outlines seven ways to use generative AI for customer engagement

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AI 57