Customer Think
MAY 12, 2023
All the requirements have been met. We have already seen these factors occur across the board: Low QoQ GDP. High interest rates. Massive layoffs. Inflation. Stock Market down. Cost-cutting. We are now seeing these events in sales or.
Doing CX Right
MAY 12, 2023
Discover the hidden connection between Motherhood and Customer Experience leadership and how to balance both for positive outcomes. The post The Synergy of Motherhood and CX Leadership: Maximizing Impact in Both Roles appeared first on Doing CX Right.
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Customer Think
MAY 12, 2023
Do you know what is the application with the fastest-growing user base ever? Hint: it is not TikTok. This social media phenomenon was relegated to second place earlier this year by ChatGPT. ChatGPT achieved the milestone of 100 million monthly active users in a mere two months, while TikTok needed then record-breaking nine months.
The Customer Service Blog
MAY 12, 2023
Would you like to become a business writer? The Customer Service Blog has got almost 280,000 readers across the world, making it a great way to get your articles seen by a large international business audience. We've got a team of enthusiastic worldwide business writers contributing articles to this blog - and we want more! So why not send us one of your articles?
Speaker: Jason Cottrell
Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.
Customer Think
MAY 12, 2023
Contact centers are witnessing a significant transformation. The Covid-19 crisis led to a surge in call volumes and a decline in customer service agents, with incoming calls skyrocketing nearly 300% during the initial months.
MyCustomer Experience
MAY 12, 2023
The following article is an excerpt of a White Paper by Customerization ’s Kira Tchernikovsky. Kira is the co-founder and CMO of this. 12th May 2023 By Thomas Wieberneit Consultant, Analyst, Advisor, Solution.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Zonka Feedback
MAY 12, 2023
As a business owner, you know that Customer Experience is crucial for success. But how do you know what they're thinking and feeling throughout their journey as a customer? This is where C ustomer Journey Mapping comes in.
Customer Think
MAY 12, 2023
I’m excited to announce a new book coming out this summer, The New Automation Mindset: The Leadership Blueprint For An Age When Anyone Can Automate Anything With AI. Written by Vijay Tella, CEO of Workato, with contributions by Massimo Pezzini and.
Uplifting Service
MAY 12, 2023
[link] How can you get ahead of your competition and stay there? At the end of the day, your business lives and dies based on its service. Why? Because service is creating value for someone else, and the only way a business ever turns a profit is by creating more value. So if you want to be the first choice for customers, employees, vendors, and partners today and tomorrow (and beyond!
Customer Think
MAY 12, 2023
Whether it’s college football in January, the Super Bowl in February, the eponymous March Madness or the Masters Tournament in April, the first few months of the year are a time of pride and joy for many sports fans. Unfortunately, it’s also a favorite season for fraudsters.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Knowmax
MAY 12, 2023
The post 6 Tips To Handle Bad Calls With Ease appeared first on Knowmax.
Customer Think
MAY 12, 2023
If you could choose one movie scene to inspire your sales team, what would it be? I’d select the scene in Remember the Titans where the recently renamed Alexandria City High School football team perform a rousing song and dance.
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