Adrian Swinscoe

MAY 19, 2023

Today’s interview is with Jerry Haywood, who is the Chief Executive Officer at boost.ai, a leading provider of conversational AI for enterprises. Jerry joins me today […] The post There’s no point having a fast bike, if you don’t know how to ride it – Interview with Jerry Haywood of Boost.ai first appeared on Adrian Swinscoe.

AI 190

AI 190

Customer Think

MAY 19, 2023

Did you know? “Millennials and Gen Z zoomers, or those born between 1996 and 2012, constitute 64% of business buyers,” according to Forrester Research. Most B2B buyers that are part of these generations are accustomed to frictionless shopping experiences and expect the same service levels when making B2B purchases.

B2B 97

B2B B2C 97

Zonka Feedback

MAY 19, 2023

Creating a positive and seamless Customer Onboarding Experience is crucial for making a lasting first impression, promoting customer loyalty, and establishing a strong brand presence. Congratulations on acquiring a new customer in today's competitive market! But it's not just enough to acquire new customers; it's about making them feel confident that they made the right choice by choosing YOU.

Touchpoint 52

Touchpoint Education Business Growth Customer Loyalty 52

Customer Think

MAY 19, 2023

Knowledge as an abstract concept is complex, exists in many formats and often resides in multiple repositories. Let’s take that knowledge and turn it from concept to practice for a discipline – say, customer service and support.

Customer Service 69

Customer Service 69

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

SurveySensum

MAY 19, 2023

Customer loyalty and satisfaction are crucial when it comes to banks. More than often, customers are attracted to banks that value them and offer good service. But when every bank strives to achieve the same, how can you get a competitive edge? This is where Net Promoter Score (NPS) comes into play. This CX metric has the ability to gauge customer loyalty and predict business growth.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

Zonka Feedback

MAY 19, 2023

Creating a positive and seamless Customer Onboarding Experience is crucial for making a lasting first impression, promoting customer loyalty, and establishing a strong brand presence. Congratulations on acquiring a new customer in today's competitive market! But it's not just enough to acquire new customers; it's about making them feel confident that they made the right choice by choosing YOU.

Touchpoint 52

Touchpoint Education Business Growth Customer Loyalty 52

Uplifting Service

MAY 19, 2023

[link] If you want to build an organization that offers consistently shining service… then you’ll need a team of engaged, committed employees who Take Personal Responsibility. That means that every member of the organization steps up to improve service wherever they can. This could mean stepping up to take care of a task or help a customer directly, or bringing an issue to the attention of those who can solve it, or taking note of areas for improvement and offering those suggestions.

Customer Service 40

Customer Service Customer Experience 40

Zendesk

MAY 19, 2023

Great service relies on having a complete view of your customers. That means bringing all your support channels, workflows, customer data, and apps into a unified workspace so agents have the context they need for every customer interaction. But businesses need to take the idea of a single customer view one step further. With automation and intelligence in Zendesk, companies can act on customer data across different channels, systems, and teams to deliver personalized interactions on a much larg

AI 52

AI 52

Customer Think

MAY 19, 2023

My wife and I were on a Mother's Day walk when we saw something I had never seen before. I should have snapped a picture but I didn't, and could not find a single picture on the internet that captured what we saw. The image above certainly.

Sales 59

Sales 59