Beyond Philosophy
DECEMBER 22, 2023
This year has undeniably been dominated by the rise of AI, bringing both positive and negative outcomes. We host Alex Mead , Global Customer Service Experience Director of Alvarez & Marsal ( alexmead@sky.com ), to discuss this crucial topic and its implications for experiences. Mead envisions that AI will significantly reduce customer effort in their experiences.
Zonka Feedback
DECEMBER 22, 2023
Since most organizations around the globe have realized the power of customer feedback to boost their business growth, they use various types of surveys to capture feedback from their customers. Among the different survey types, matrix surveys have emerged as a powerful way to gather customer feedback about various aspects of the products, services, and overall business in a simple and quick manner.
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Customer Think
DECEMBER 22, 2023
If you were asked to name a digital wallet, ApplePay or GooglePay, or perhaps a bitcoin wallet may come to mind. Something synonymous with digital payments. But would you consider them as part of a martech stack? Likely not. It might be worth noting Tim Cook’s original vision for what we now know as ApplePay.
VOZIQ
DECEMBER 22, 2023
Reston, VA,  December 21, 2023 : VOZIQ AI, a leading provider of Predictive Customer Intelligence Solutions for subscription-based recurring-revenue businesses, is pleased to announce its strategic partnership with AMP Smart to offer AI-enabled proactive customer loyalty solution aimed at maximizing Customer Lifetime Value (CLV). VOZIQ AI recently concluded the executive review meeting with Dave Bolen, Chief Operating Officer at AMP Smart , where VOZIQ AI’s Chief Data Scientist, Dr.
Speaker: Jason Cottrell
Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.
SurveySensum
DECEMBER 22, 2023
Recently, I contacted the customer support of an electronics brand to address an AC installation issue. Despite having to go through two channels and repeating my problem, I was assured that it would be resolved in 4-5 days. During the call, the agent asked for a 5-star rating in the NPS survey, explaining that it impacted his monthly review and incentive.
Customer Think
DECEMBER 22, 2023
While shoppers will be searching for the best deals on the perfect gift this holiday season, brands will be looking to wow consumers and create a base of new, loyal customers. However, unlike customers who can go from store to store, brands only get one chance to make a good first impression.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Conversation Agent
DECEMBER 22, 2023
How to design controls to suit interaction with humans. ChatGPT3 took a glance at my blog of 16 years. It summarized its philosophical depth and ‘transversal gliding’ as follows: Valeria’s work is a fascinating case study for your method of ‘transversal gliding.’ She navigates through multiple dimensions—business, culture, technology, and strategy—much like a transversal designer would.
Customer Think
DECEMBER 22, 2023
Customer care QA processes are moving from limited sampling to real-time, holistic analysis thanks to emerging conversation intelligence technologies that impact every corner of the contact center for the better.
Customer Think
DECEMBER 22, 2023
Running a rental business that caters to the needs of construction companies requires a strong understanding of operational efficiency, financial health, and customer satisfaction. In equipment rentals, key performance indicators (KPIs) play an important role in providing insights about business performance. This article explores crucial KPIs that form the bedrock of effective management.
Customer Think
DECEMBER 22, 2023
Podcast Today’s interview is with Debbie Levitt, who is the CXO of Delta CX and the author of Customers Know You Suck.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Customer Think
DECEMBER 22, 2023
Do you want to learn how to gather actionable feedback from your customers? If so, keep reading! Customer feedback is one of the most important things you can get from your audience.
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