Inside Customer Service
JUNE 8, 2023
Why do we subject employees to role playing? Managers often request it for customer service training, but participants don't like it. Here are just a few comments from a discussion on LinkedIn Live : "It's always awkward and stressful." "The interactions are just not natural." "It's unnerving." It would be one thing if role playing was a highly effective customer service training technique.
Beyond Philosophy
JUNE 8, 2023
A strange thing about corporate life is that after you get your annual spending budget approved for your department, you often still have to get approval to spend it. I have plenty of experience with this inefficient exercise in my career, and I thought I might have some things to share with all of you to get those necessary approvals. In our recent podcast, Context is King!
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Logicalware
JUNE 8, 2023
G2, as you might already know, is a key website for real users to share authentic reviews about technologies, tools, and platforms that they use. These peer reviews and insights are extremely useful to other users and empower them to make informed decisions for their business requirements. As our way of saying thank you for your review, G2 will donate £10.00 to the MND Association on your behalf.
Customer Think
JUNE 8, 2023
Quadient's latest update to its industry-leading CCM solution offers more cloud, more automation and more control for better customer experience
Speaker: Jason Cottrell
Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.
MyCustomer Experience
JUNE 8, 2023
A strange thing about corporate life is that after you get your annual spending budget approved for your department, you often still have.
SugarCRM
JUNE 8, 2023
Being an exceptional sales rep doesn’t necessarily guarantee top performance as a sales leader. And to avoid that pitfall, you’ll have to master sales pipeline KPIs and how to use them to lead your team. In this article, we’ll discuss how SugarCRM’s sales automation and measuring capabilities can contribute to a successful journey as a sales leader.
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