Callminer

OCTOBER 27, 2022

A solid core of loyal customers is essential to any growing company. Read on for our list of strategies to improve CX and boost retention.

Customer Retention 207

Customer Retention CX 207

TeamSupport

OCTOBER 27, 2022

Providing honest, good customer service is a low-bar to clear – or so it seems. A good customer service platform really just has to do one thing, put the customer first. On the outside, it looks like a simple grade-school high jump competition. The bar is low, it looks easy to jump, but once you get into all the technicalities of the Fosbury Flop, it starts to get a smidge dicey.

Customer Service 98

Customer Service Customer Retention Start-ups Sales 98

Zonka Feedback

OCTOBER 27, 2022

Introducing the all-new Zonka Feedback: Build amazing products with the Product Feedback Platform, transform Customer Service with help desk and agent surveys, and excel in CX Management with Automation & Workflows. At Zonka Feedback, we believe in always evolving and bringing you solutions that help you measure feedback effectively and use that feedback to build businesses that grow and scale.

Customer Service 97

Customer Service CX 97

cxservice360

OCTOBER 27, 2022

The customer service team is one of the most important aspects of your company. When people call, these agents solve their issues, provide guidance, and do their best to retain their business. In order to show your company in the best light, your team must be ready and able to provide high-quality service as soon. Read more. The post Maintaining Quality Control of Remote Customer Service Teams appeared first on CXService360 - Customer Service Articles, Stories and more.

Customer Service 52

Customer Service 52

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

Helpt

OCTOBER 27, 2022

Not sure which offering best fits your needs? Ask these questions when considering a call center or tech support service: Will my calls be answered live? How technical are your agents? Are your agents based in the US? Do you support multi-channel communication? Do you offer warm hand-offs and escalations? Do you provide ongoing support and follow-up?

40

40

MyCustomer Experience

OCTOBER 27, 2022

We've got a pickle. I love a pickle. Tonya Dunn, an insurance professional, wants to know why her Customer Experience efforts aren't moving. 27th Oct 2022. By Colin Shaw Founder & CEO.

Customer Experience 52

Customer Experience 52

Beyond Philosophy

OCTOBER 27, 2022

We’ve got a pickle. I love a pickle. Tonya Dunn, an insurance professional, wants to know why her Customer Experience efforts aren’t moving the numbers. She wants to know what we think they should do. For those who don’t know, Tonya listens to our podcast and is using our “I’m in a Pickle” feature. The pickle is a business problem with which she wants help.

NPS 15

NPS Net Promoter Score Customer Satisfaction Start-ups 15

Intercom, Inc.

OCTOBER 27, 2022

?. Manual document collection is not exactly what you would call a seamless process. Whether it’s customer onboarding or just gathering information for an event, we’re often trapped in endless follow-ups and back-and-forth emails until we finally get the assets and can move on with other, more meaningful tasks. Alex Delivet , one of the protagonists of the Paris startup scene, has experienced this predicament first-hand.

B2B 118

B2B Start-ups CRM Compliance 118

Logicalware

OCTOBER 27, 2022

During the pandemic, Microsoft Teams was a game-changer when it came to staying connected as we shifted to working from home. In Fact, MS Teams skyrocketed from 75 million daily active users in April 2020 to 115 million by October 2020 and a whopping 145 million in April 2021. Fast forward to today and the majority of UK contact centres are still able to keep up with the continued demand for remote or hybrid working opportunities.

Omnichannel 52

Omnichannel Gaming 52

SugarCRM

OCTOBER 27, 2022

Are you looking to drive better sales and more revenue without investing in more tools? Why not leverage your existing CRM data? Through your CRM dashboards, analytics, and reporting capabilities, you can easily uncover previously hidden opportunities and achieve organizational goals. In this webinar with Avi Bar , National Sales Manager at American Specialties, Christian Wettre , SVP & General Manager, Platform at SugarCRM, and Ellen True , Senior Director, Product Management at SugarCRM fo

CRM 26

CRM Manufacturing Sales Customer Satisfaction 26

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