The DiJulius Group
APRIL 17, 2023
Caring for your employees does not just impact their professional lives and the company’s bottom line. It is impossible to separate one’s professional life from their personal life. If an employee is miserable at their job and works in a toxic environment, their psychological well-being will be impacted. There is an inevitable spill-over effect making.
Customer Think
APRIL 17, 2023
With Tax Day fast approaching, many Americans are finding themselves on hold … waiting to speak with an IRS customer support agent. In a digital world where we are used to chatting with, texting or emailing customer support, the IRS is seriously lagging behind.
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Comm100
APRIL 17, 2023
All healthcare organizations in the US need to comply with HIPAA, a law that protects patients’ personal data and safeguards their privacy. To communicate digitally with their patients, organizations must only use HIPAA compliant messaging software. Failure to do so can lead to serious monetary and reputational implications. In this blog, we will break down what HIPAA compliant messaging is, why it matters, and why healthcare providers around the world are using Comm100’s HIPAA compliant messagi
Zendesk
APRIL 17, 2023
Healthcare providers, payers, and vendors must balance patient experience and operational challenges like vendor communication, employee experience, and controlling costs. See how healthcare leaders are transforming their technology to deliver modern, secure experiences. The post Top trends to watch in Healthcare CX appeared first on Zendesk.
Speaker: Jason Cottrell
Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.
Lightico
APRIL 17, 2023
As an executive of an auto finance company, you are no stranger to the challenges faced by financial institutions in the wake of economic downturns. The increasing number of borrower defaults and delinquencies is a cause for concern. However, not all customers are looking to avoid their loan obligations. Many responsible consumers would rather take a proactive approach by requesting a loan extension when they’ve fallen on hard times.
RateMyService
APRIL 17, 2023
Want to be a CX champion? It’s not just about asking for feedback. It’s about caring deeply, acting swiftly, and making CX a fundamental principle in your organization. Photo by Jon Tyson on Unsplash Sunny Bindra recently wrote about the need for brands to understand why they collect feedback in the first place. Because our competitors do it, and it makes us look bad if we don’t.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
CX Network
APRIL 17, 2023
Learn how to focus you automated CX strategy in 2023 and where cost savings should be directed
MyCustomer Experience
APRIL 17, 2023
It is more important than ever to better understand consumers’ behaviors, expectations, and attitudes toward environmental sustainability.
ProProfs
APRIL 17, 2023
Matching questions were my favorite type of questions in school. Frankly, they seemed more like an interesting game than a test. Even today, whenever I come across an online matching quiz , I feel compelled to check it out. I also realize now that such quizzes and questions played an important role in my early education. But school-level learning isn’t all these quizzes are good for.
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