Wed.Feb 28, 2024

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The CX value model and linking experience to business outcomes – Interview with Michael Hinshaw of McorpCX

Adrian Swinscoe

Today’s interview is with Michael Hinshaw, the founder and president of customer experience consultancy McorpCX. Michael joins me today to talk about the CX value model […] The post The CX value model and linking experience to business outcomes – Interview with Michael Hinshaw of McorpCX first appeared on Adrian Swinscoe.

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Enhancing Customer Support with ChatGPT: A Game-Changer

Customer Think

Due to tech advancements, the consumer journey has changed a lot. The customers are already expecting too much because, through the internet, they want a personalised touch to their experience. 52% expect to use ChatGPT to answer customer questions, and 43% to outreach potential customers.

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145: A Woman’s Rise to the Top Using Smarts, Heart, and Courage

The DiJulius Group

Imagine the shock when we discover that the quiet powerhouse of customer retention could eclipse the flash of traditional advertising in driving business success. This episode of The Customer Service Revolution peels back the layers of customer experience, highlighting how a 5% uptick in retention might skyrocket profits by an astounding 75%. We contrast the.

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The Right Customer Promises Drive Better Marketing Results

Customer Think

One of the more infamous quotes in marketing is usually attributed to John Wanamaker, who reportedly said, ” Half the money I spend on advertising is wasted. The trouble is, I don’t know which half.” Cracking the code on what drives marketing effectiveness can be incredibly difficult.

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Reimagine Your Communications With A Unified Platform

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

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The Evolution of Performance Management at Help Scout

Help Scout

VP of People Leah Knobler shares why we outgrew our old performance management system, how we revamped the process to embrace a more performance-driven culture at Help Scout, and what we've learned along the way.

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You are only as good as your customer remembers

Customer Think

As you know, I am very interested in how organizations are using business applications, which problems they do address, and how they review their success. In a next instance of these customer interviews, I had the opportunity to talk with Melissa Gordon, Executive Vice President, Enterprise Solutions at Tidal Basin about their journey with Zoho.

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10 Best Anonymous Feedback Tools in 2024

SurveySensum

Do you crave honest feedback in your employee surveys? Or seeking higher response rates? Do you want to uncover the real issues your employees are facing? – Anonymous surveys are the answer! They allow employees to share their thoughts openly and honestly without fear of repercussions, leading to more accurate insights and actionable feedback for improving the employee experience.

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Wedge Introduces Industry-First Programmable Payment Solution For Banking Associations and Credit Unions

Customer Think

Banks and credit unions nationwide can now issue customers the industry's most advanced debit cards

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What is Knowledge Management? A Beginner’s Guide

Help Scout

Learn the basics about knowledge management and some practical tips to start building your own system.

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It’s Alive! What’s Behind the Rise in Synthetic Identities – and How Can Lenders Rein in this Fraud Frankenstein?

Customer Think

In Mary Shelley’s pioneering 1818 Gothic horror novel Frankenstein, a mad scientist assembles a monster from human remains, animating life into it with a surge of electricity. The miserable monster eventually busts out and causes widespread mayhem and destruction. The financial, retail, and loan worlds have a Frankenstein of their own: synthetic identity fraud.

Retail 45
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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Welcome to the Revenue Revolution: A Company Update from Alistair Rennie, CEO of Totango

Totango

In today’s dynamic landscape, the customer holds unprecedented power. It’s no longer sufficient for businesses to merely survive; they must deliver measurable value quickly and consistently. While new customer acquisition remains important, our era of responsible growth underscores the vital importance of guiding customers toward positive business outcomes as the most sustainable pathway to success.

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Hunger Games: The Commercial And CX Implications of Weight-Loss Drugs

Customer Think

Imagine that an activity you’ve always loved, like cooking or hiking, suddenly turns you off. Now picture nearly one in 10 people experiencing the same change. How could that alter our culture? This is how appetite-suppressing drugs such as Ozempic and Mounjaro can work on their users, in part.

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