The Belding Group

JUNE 18, 2021

Father's Day is a great time to reflect on how much of a difference we can make in the lives of those around us. Whether you are a parent, a friend, a teacher, a leader, a service provider or just a casual acquaintance, you have the opportunity every day to make a difference in someone's life. Shaun Belding | www.shaunbelding.com.

246

246

Myra Golden Media

JUNE 18, 2021

For Jack Cooper University , I produced a ten week conflict resolution training. Jack Cooper’s managers are ready to preempt escalations and manage conflict. Here’s our week eight video training. I loved every minute of this interactive training project! Download the cheat sheet I talk about in the video. Learn about my customized 30-minute video training for your team, shot from my broadcast studio in Tulsa.

Customer Experience 127

Customer Experience 127

Beyond Philosophy

JUNE 18, 2021

What tactics do you use in your pricing strategy? There are various ways, such as running promos like “buy one, get one free,” or branding it into your customers’ minds like “everyday low prices.” Some coupons discount 20% off any item in the store or offer subscription discounts versus buying one-time that you submit at the online checkout.

Retail 89

Retail Sales Manufacturing CX 89

Zendesk

JUNE 18, 2021

People love to gather in groups and discuss the topics they’re most interested in, whether it’s in person or online. That’s why so many consumers turn to community forums when they need information or support from their favorite brands. These online platforms are where users can come to ask questions, enter into debates, share knowledge, and discuss topics of common interest.

Customer Retention 98

Customer Retention Customer Loyalty Customer Feedback Customer Experience 98

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

Conversocial

JUNE 18, 2021

Modern banking is a very different beast to what was the norm 15-20 years ago. Since the mid 1990s the total number of brick and mortar branches in the UK has fallen by 28% and it’s a similar story in the US, with 12,000 closing between 2010 - 2019. A shift towards using digital services has seen less need for the ‘high street branch’ and has changed customer expectations across the world, part of a wider change in consumer habits that has been accelerated over the past 15 months. 50% of consume

CX 98

CX Customer Expectations Customer Experience 98

cxservice360

JUNE 18, 2021

The success of a modern company greatly depends upon the quality of the customer service. Gartner’s survey revealed that 81% of brands compete mostly or entirely based on customer experience rather than the quality of the product. Speed of response, speed of resolution, and friendliness of customer support representatives are those factors that influence customer.

AI 52

AI Customer Service Customer Experience Artificial Intelligence 52

Comm100

JUNE 18, 2021

There are over 2.8 billion monthly active users on Facebook , and counting. Chances are high that some of these users are your customers, and whether you’re aware of it or not, those customers are actively seeking support via social media. The numbers back this up – 63% of customers expect companies to offer customer service via social media , and 90% of social media users have already used the channel to communicate with a business.

Social Media 52

Social Media Customer Service Invoicing Omnichannel 52

Qualtrics

JUNE 18, 2021

Before COVID-19 and the shift towards hybrid working, organizations were already competing for talent based on employee experience. Now, given the demands of working through a pandemic, and entering a new era of work, the need to be in tune with what people want and need at work has never been so acute. It all comes down to empathy , and over the past 18 months it’s been on the rise — and it’s safe to say that’s a good thing.

Start-ups 49

Start-ups Engineering CX Technology 49

Sprinklr

JUNE 18, 2021

You can be the smartest person out there. But if you don’t have stakeholder management skills, it’s going to be tough for you to affect real change. Nick Nunes is back for part 2 of our discussion about the power of data, and how to use it to influence your organizations. Nick Nunes is a classically-trained PR strategist and marketer who found his true calling in the digital world.

CXM 40

CXM 40

ClientSuccess

JUNE 18, 2021

Kristi Faltorusso. If you’re in SaaS, you understand the importance of Customer and User Onboarding to ensure your customers are set up to succeed in using your product and services. But, when we start with Onboarding, we miss a HUGE opportunity. Think about a perfect world, where you and your customer are aligned on goals, expectations, roles and responsibilities as well as the overarching success criteria.

Start-ups 59

Start-ups Technology Technology 59

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