Beyond Philosophy

DECEMBER 28, 2023

This year has been the year of AI. We hosted the Global Customer Service Experience Director of Alvarez & Marsal Alex Mead ( alexmead@sky.com ) recently to talk about it, and I wanted to share what we discussed here with all of you, too. One thing I appreciate about Mead is how his opinions make me think. For example, I asked him about the short-term implications of AI, meaning in the next one to five years.

AI 89

AI CX Start-ups Customer Service 89

SurveySensum

DECEMBER 28, 2023

Building and sustaining strong client relationships is paramount in the legal profession, where trust serves as the cornerstone for success. The importance of actively seeking and incorporating customer feedback cannot be overstated, as it provides invaluable insights into client needs, aids in service enhancement, and fosters continual improvements in client relationship management.

Legal 52

Legal Customer Feedback Data Mining Innovation 52

MyCustomer Experience

DECEMBER 28, 2023

This year has been the year of AI. We hosted the Global Customer Service Experience Director of Alvarez & Marsal Alex Mead (alexmead@.

AI 52

AI CX Customer Service 52

SugarCRM

DECEMBER 28, 2023

Mazars is a leading international audit, tax, and advisory firm established in the UK. As you would expect, with such expansive operations come some challenges. One was improving customer experience, building better customer relationships, and improving operational efficiency. They realized that one way of tackling those challenges would be through a CRM deployment.

Data Entry 26

Data Entry Artificial Intelligence CRM Finance 26

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology