Fonolo

FEBRUARY 24, 2021

When you first start a business, everything is on you – from accounting to customer service to sales. However, as you grow your business, you can’t focus on everything internally. This is especially the case with customer service and customer care. Outsourcing customer service can potentially save your business money while allowing you to focus on other areas of the business.

Social Media 134

Social Media Customer Service Start-ups Innovation 134

The DiJulius Group

FEBRUARY 24, 2021

5 Quick Tips to Help you Make Price Irrelevant 1) Customer Service Feature Story The Six Components of a Customer’s Experience In order to create brand loyalty and customer evangelists, you must 1) operate at a high level in six distinct areas of business and 2) constantly evaluate your company’s customer service across each category, Read Full Article.

Customer Service 126

Customer Service Customer Experience 126

Steven Van Belleghem

FEBRUARY 24, 2021

Behind the brand. Founded in 2008, Behind the Brand with Bryan Elliott is a show about innovators, entrepreneurs and the stories behind their success. Though this channel has a broader scope than mere CX, you’ll find many talks there with top marketing gurus like Gary Vaynerchuck, Brian Solis and Seth Godin. Here’s for instance an interview with Marty Neumeier, an American author and speaker who’s specialized in the topics of brand, design, innovation, creativity and the brand gap (which is also

CX 98

CX Customer Experience Social Media Innovation 98

ClientSuccess

FEBRUARY 24, 2021

Looking at the foundational or required skills of any CSM, ‘good listener’ is going to be on the list. Customers – especially those working with a SaaS vendor – are known to be extremely vocal about many things, good and bad alike. While good CSMs can listen to customers and get things done, great CSMs understand on a deep level what a customer is actually asking for and work with the customer to move forward.

Start-ups 65

Start-ups 65

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

The DiJulius Group

FEBRUARY 24, 2021

The DiJulius Group’s Chief Revolution Officer John DiJulius and Senior Customer Experience Consultant Dave Murray talk about the legacy of Tony Hsieh, the man who built Zappos into a customer experience powerhouse. Hsieh pioneered so many revolutionizing customer experiences used in all industries today. What you will learn: How Tony Hsieh, CEO of Zappos, took.

Customer Experience 59

Customer Experience 59

Zendesk

FEBRUARY 24, 2021

We’ve heard it a thousand times: “the pandemic is unprecedented.” And it’s true—COVID-19 has changed the lives of billions of people around the world and many of those changes are here to stay. The good news is that the pandemic has also shown that many businesses are able to adapt and thrive. Bernard Salt AM , one of Australia’s leading social commentators on trends, business, and society, has a hopeful view for the future.

Omnichannel 52

Omnichannel CX Customer Satisfaction Start-ups 52

SugarCRM

FEBRUARY 24, 2021

Today, the implementation of CRM software is nearly ubiquitous. In fact, we found out that some of the top-performing companies are investing in CRM to drive sales productivity. Successfully migrating CRM data is a big part of any CRM implementation project. The process of moving CRM data can be quite complex. Whether you’ve worked with CRM software for months, years, or decades, you could probably still stand to learn a thing or two.

CRM 29

CRM Start-ups Sales 29

Intercom, Inc.

FEBRUARY 24, 2021

Today, businesses are having more conversations with customers than ever before, thanks to the rise of business messengers. And it’s certainly easier than ever for a customer to start a conversation and get support. So businesses should know more about their customers than ever before, right? They should be able to use all this extra information to offer a more personal, tailored customer experience and effective support, surely?

ML 243

ML Machine Learning Customer Satisfaction Actionable Insights 243

Totango

FEBRUARY 24, 2021

Customer success tools can help you increase your revenue by promoting client satisfaction and retention. To get the results you want, it’s important to invest some time in selecting the right software. Here are six essential features to look when selecting customer success tools. 1. Easy Integration. Customer success tools don’t work in isolation.

Net Promoter Score 71

Net Promoter Score Scorecard Customer Journey Map Customer Relationship Management 71