Customer Think
MAY 7, 2023
The fully integrated commerce future is here. A recent study showed over 27% of millennials will increase their online spending in 2023, while half of Gen Z shoppers, who spend more time on digital channels than perhaps any other age group, favor in-store shopping.
Execs In The Know
MAY 7, 2023
Mental health awareness has come a long way in recent years, but the journey toward destigmatization and improved support is far from over. In honor of Mental Health Awareness Month, the National Alliance on Mental Illness (NAMI) has launched its inspiring #MoreThanEnough campaign. This initiative aims to empower individuals living with mental health conditions, challenge societal misconceptions, and promote understanding and compassion.
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Customer Think
MAY 7, 2023
As the two galactic superstars (and PSG teammates) Lionel Messi and Kyrian Mbappe traded goals and impressive moves during the World Cup final in December, the world was glued to televisions to see how it would end. They also were glued to their phones, sharing memes, predictions, and running commentary on the match.
Doing CX Right
MAY 7, 2023
Joe Folkman, a leadership expert, and Stacy Sherman explain the importance of trust in business and 3 proven ways to build and repair relationships when broken. The post The Trifecta of Trust: A Blueprint for Customer Experience Success appeared first on Doing CX Right.
Speaker: Jason Cottrell
Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.
Customer Think
MAY 7, 2023
Imagine you visit a store and buy some items and then you receive a survey asking you about your experience at the store. You fill out the survey and give some feedback, but then you don’t hear anything back from the store. That can be frustrating, right?
Zonka Feedback
MAY 7, 2023
The way companies manage customer feedback is rapidly evolving - and for the better. With the advent of innovative technologies such as artificial intelligence, machine learning, and natural language processing (NLP), businesses are now able to leverage these tools to gain insights into their customers’ needs faster than ever before.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
The Customer Service Blog
MAY 7, 2023
OK, I know what I’m about to say is controversial, but I really don't trust 'life coaches’ or ‘business coaches’. In fact I don't trust ANY coaches at all, probably with the exception of football coaches. And even some football coaches are very untrustworthy! For example, just look at the dodgy dealings of Sam Allardyce!! (If you don't know what I'm talking about, then there is a link at the end of this article).
Customer Think
MAY 7, 2023
In the world of eCommerce, customer segmentation is a vital element of success. Data analytics and machine learning empower businesses to gain valuable insights into customer preferences and patterns, enabling them to personalize their marketing strategies and product offerings accordingly.
Customer Think
MAY 7, 2023
Today’s interview is with Ryan McDonald, Chief Scientist at ASAPP. Ryan joins me today to talk about his experience over the last 20 years in the language technology space (AI: NLP, ML, LLMs), recent developments in the generative AI space, the challen.
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