The DiJulius Group

SEPTEMBER 26, 2022

This is probably the most frequent question I have heard business leaders ask over the past two years: Where have all the workers gone, and how can I attract and keep them? Nearly every industry is struggling with finding enough workers to run fully staffed. For so many the pandemic was a professional awakening, causing. Read Full Article. The post WHERE HAVE ALL THE WORKERS GONE, AND HOW CAN I ATTRACT AND KEEP THEM?

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Doing CX Right

SEPTEMBER 26, 2022

Bruce Tempkin, head of Qualtrics Experience Management (XM) Institute, explains 6 rules for leaders to "boost inertia" and radically improve customer service, employee satisfaction, and all human experiences at scale. The post Leading Experience Management During Uncertain Times appeared first on Doing CX Right.

CX 64

CX Customer Service Customer Loyalty 64

Shep Hyken

SEPTEMBER 26, 2022

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 15 Qualities You Need To Get A Good Customer Service Job by James Spillane. (Business 2 Community) Are you interested in getting a customer service job?

Customer Service 61

Customer Service Customer Retention NPS Customer Loyalty 61

Uplifting Service

SEPTEMBER 26, 2022

[link]. LUX* is famous for its shining service – and that service depends on authentic connections between staff and guests. Seeing how much guests valued those connections, The LUX* Collective spun off a whole new brand, designed to give visitors more exposure to the local community. The new resort, SALT of Palmar, enables guests to experience Mauritius’s welcoming, vibrant culture and get up close and personal with the food, art, people, and traditions of this island nation.

Innovation 40

Innovation Start-ups 40

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

Zendesk

SEPTEMBER 26, 2022

Every journey begins with a single step. And nowadays, every sales journey starts with a single click. As sales reps guide their leads through the sales pipeline , they’re certain to have numbers on the brain: talk time, conversion rates, and quote-to-close ratios—all pointing to the company’s sales revenue. But what is sales revenue, exactly, and why does everyone care about it so much?

Sales 52

Sales Non-Profits Government Start-ups 52

Uplifting Service

SEPTEMBER 26, 2022

[link]. Want to create service experiences your customers RAVE about? The kind that makes your organization STAND OUT globally? Here’s a secret, not many know… You have to DESIGN those experiences for EVERYONE… not just for certain customers. Why?? Because we’re all in this together! If your customers are surrounded by stressed, tired, frustrated, or unhappy people, it affects THEIR experience!

Gaming 40

Gaming Customer Experience 40