Adrian Swinscoe

OCTOBER 20, 2023

Today’s interview is with David Rogers, who is the world’s leading expert on digital transformation, a member of the faculty at Columbia Business School, and the […] The post The five barriers to digital transformation and a roadmap to overcome them – Interview with David Rogers first appeared on Adrian Swinscoe.

190

190

ModSquad

OCTOBER 20, 2023

Where is the best place to look for call centers this year? The best call center isn’t in India. The best call center isn’t in the Philippines. The best call center isn’t in Georgia – neither the state nor the country. You see, the best call center isn’t in a specific geographic location. In fact, it isn’t a call center at all. {{{ mind blown }}} Let’s back up.

Start-ups 59

Start-ups Technology Technology Customer Experience 59

Adrian Swinscoe

OCTOBER 20, 2023

Today’s interview is with David Rogers, who is the world’s leading expert on digital transformation, a member of the faculty at Columbia Business School, and the […] The post The five barriers to digital transformation and a roadmap to overcome them – Interview with David Rogers first appeared on Adrian Swinscoe.

Business Growth 100

Business Growth Innovation Customer Experience 100

Customer Think

OCTOBER 20, 2023

Online reputation management is an integral strand in most business marketing plans, particularly post-pandemic. A key motivator for many consumers is the effect positive reviews can have on their interest in a brand.

Customer Relationship 57

Customer Relationship 57

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

cxservice360

OCTOBER 20, 2023

Any firm is a living organism undergoing various development phases over its life cycle. When you are just starting out, you need to make yourself The post What Is Customer Churn and How to Prevent It appeared first on CXService360.

Customer Service 52

Customer Service 52

Zendesk

OCTOBER 20, 2023

The right customer service plan is like the Infinity Gauntlet in the Marvel Universe. The Infinity Gauntlet is more than just a glove—it is the essential object designed to hold and harness the unlimited power of the six Infinity Stones. Similarly, a customer service plan captures and displays the crucial elements of customer service in a living document.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Zonka Feedback

OCTOBER 20, 2023

Email is one of the most common and useful mediums of official communication with your clients. So when it comes to surveying your customers and seeking them for feedback, email is one of the best ways to do it. However, it is not necessary that your customers will respond to your email surveys. They may just open it and leave it like any other spam or survey email.

52

52

Customer Think

OCTOBER 20, 2023

After a tough and uncertain few years, 64% of CX leaders anticipate bigger budgets in 2024, and 59% say they plan to spend more on technology. Whether your budget is expanding next year or not, customer expectations for convenience, personalization, and digital payment options continue to rise.

Technology 57

Technology Technology CX Customer Expectations 57

Help Scout

OCTOBER 20, 2023

How Help Scout leaders’ first jobs shaped a commitment to building a customer-centric company Read the full article

Customer Service 44

Customer Service 44

Zendesk

OCTOBER 20, 2023

Your business is only as successful as your customers are. Yes, you read that right. When you make sure customers have what they need to succeed, you also win as a business. Customer success is comprised of four main pillars: building strong customer relationships, putting the customer first, providing value at every opportunity, and acting as the voice of the customer.

Net Promoter Score 52

Net Promoter Score Customer Journey Map Touchpoint Sales 52

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty