Adrian Swinscoe
AUGUST 2, 2022
This is a guest post from the folks over at ActiveOps. June 2022 saw the launch of the four-day working week pilot in the UK, in which 3,000 […]. The post How insights transform operational decisions ensuring the success of the four-day week first appeared on Adrian Swinscoe.
Conversation Agent
AUGUST 2, 2022
Applicant experience is buyer experience in recruitment. Buyers are people who come to you once. Based on the experience, they may decide to walk away and never come back. Or, they could come back again and become customers. In some cases, they might tell everyone they know about you. Your choice whether that's positive or not. Based on what they say, other people may buy, or not.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
TeamSupport
AUGUST 2, 2022
Like people, a lot of businesses like to think that by saying that they have certain traits, then they automatically have those certain traits. Take being customer-centric , for example. Just because a business declares that they are customer-centric and therefore always put their customers first, does that make it true? Not so much, no. As stated above, being truly customer-centric requires always putting customers at the center of the business.
Totango
AUGUST 2, 2022
The role of a Customer Success Manager (CSM) is always important but it is especially critical during an economic downturn. As a CSM, you know your customers better than anyone. It’s your responsibility to know their goals, to understand how they use your product, and to know what they value most. So, during periods of economic uncertainty when your company’s current customer base is your greatest (or only) source of revenue growth, your knowledge and expertise becomes critical.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
TeamSupport
AUGUST 2, 2022
Like people, a lot of businesses like to think that by saying that they have certain traits, then they automatically have those certain traits. Take being customer-centric , for example. Just because a business declares that they are customer-centric and therefore always put their customers first, does that make it true? Not so much, no. As stated above, being truly customer-centric requires always putting customers at the center of the business.
The Squawk Point
AUGUST 2, 2022
Playing the Long Game. If there is one company that epitomises long-term strategy, it is Amazon. On May 15th 1997, Amazon sold shares to the public for the first time. They were priced at $18 per share. Later that year, alongside their first annual report Jeff Bezos wrote a letter to Shareholders. That letter was entitled “ It’s All About the Long Term.” In that letter, Mr Bezos wrote a lot of interesting things, but a few of the phrases stick out: “We believe that a fund
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
MyCustomer Experience
AUGUST 2, 2022
WWeb3, the metaverse and NFTs are all still so new that it’s easy to see them as buzzwords. People like to talk about them, but what do they. 15th Aug 2022. By Prashant Kelker Partner & Lead Americas - ISG Digital.
SugarCRM
AUGUST 2, 2022
Community service is one of the best ways to show empathy and real support and give back to your community. It can touch your close community, or it can go further and make an impact on thousands of lives. But community services are so different and have very unique business models, making it hard to find a generic solution to automate processes and remove busy work.
Shep Hyken
AUGUST 2, 2022
The Price Whisperer. The Relationship Between Value, Customer Experience, and Price . Shep Hyken interviews Per Sjöfors, aka “The Price Whisperer,” Co-founder of Sjöfors & Partners and author of The Price Whisperer – A Holist Approach to Pricing Power. He shares how companies can use pricing to drive higher growth, sales volume, and profits by providing a great customer experience.
Expert insights. Personalized for you.
246 
Let's personalize your content