Customer Think
APRIL 7, 2023
Creating mobile-friendly websites is more important today than it has ever been. If you’ve been putting off optimizing your company websites for mobile users, here are some of the reasons why you should make that a priority today. 1.
TeamSupport
APRIL 7, 2023
We’ve all been there. Unlocking our phone, opening the Uber or Lyft app, and ordering a ride. When we do so, both the driver and rider are agreeing to certain terms and conditions: picking the rider up within a designated time frame, how much the trip should cost, an estimated arrival time, and delivering the rider to their destination safely. This agreement of sorts is similar to Service Level Agreements (SLAs), which ensures service obligations and promises are kept.
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Customer Think
APRIL 7, 2023
The CRM Value Chain is made up of three Core Processes supported by five Enablers, all of which contribute to the goal of driving up customer profitability. We explored the idea of customer profitability in our first article. In this second article, we dig deeper into the three Core Processes.
Zendesk
APRIL 7, 2023
Lots of companies have asked us: Why should we buy a CX solution when we could work with in-house developers to build our own? Building your own CX solution is time- and labor-intensive, and it requires an ongoing investment of developer resources to maintain. Many of our customers started with homegrown solutions only to realize that their systems couldn’t meet their needs or deliver the ease and efficiency that Zendesk can.
Speaker: Jason Cottrell
Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.
Customer Think
APRIL 7, 2023
The tide appears to be turning. In recent times, CMOs focused on innovation and growth, yet now economic uncertainty and the financial climate are making marketers take a long hard look at themselves. And when they do that, they focus on two things: the customer and revenue. As marketers, we exist for our customers.
SurveySensum
APRIL 7, 2023
What does it mean to be customer-centric? Importance & benefits of a customer-centric approach How to incorporate customer-centric culture in your organization: 9 Significant Ways Empower frontline employees Democratize customer insights Implement an eNPS & NPS scoring system Proactive customer support & customer support tools Tie compensation to the customer feedback Delivering real-time customer experience training to staff Monitoring and evaluating performance at intervals Deliver
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
APRIL 7, 2023
As we navigate through 2023, businesses must keep up with the rapidly evolving customer demands. The global pandemic has transformed the way we interact with businesses, accelerating the trend towards digital experiences and contactless interactions. In addition, consumers are increasingly conscious of issues such as sustainability and social responsibility, influencing their purchasing decisions.
Customer Think
APRIL 7, 2023
ChatGPT has ushered in a new era in terms of how customers will interact with brands, and it will fundamentally overhaul the entire customer experience, especially service and support interactions. Are customer service leaders prepared for how quickly consumer behavior is about to change?
Customer Think
APRIL 7, 2023
In today’s competitive market, having a powerful Business to Business (B2B) sales deck can be the difference between closing large business deals or losing potential clients. This is because B2B sales pitch decks allow you to use the power of both visual and text content to impress and convince your prospects.
Customer Think
APRIL 7, 2023
Customer service is a key component of any successful business. Without a dedicated customer service team, it can be difficult to manage customer relations, address issues, and ensure customer satisfaction. This is why customer service is the most important department in any business.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Customer Think
APRIL 7, 2023
55% of consumers are willing to pay more for a better experience and 96% will leave a business for bad service. This goes on to prove that with every customer concern, businesses get an opportunity for retention. Strong competition and the volatile nature of customer expectations are two things that drive the risk of churn.
Customer Think
APRIL 7, 2023
As a buyer, you know you want the truth from sellers. As a seller, you are tempted—and maybe even advised—to bend or hide the truth. It has always been a mistake to do so, but in this age of ridiculously easy customer-to-customer access, it can have im.
Customer Think
APRIL 7, 2023
Cloud computing has undoubtedly broadened the horizons of opportunities for business leaders that strive to scale and offer excellent user experience. However, as more and more organizations incline towards multi-cloud, certain security challenges about multi-cloud and multi-geo deployments may hinder overall growth.
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