Adrian Swinscoe

SEPTEMBER 22, 2023

This is a guest post by Jon Brooks, Head of Financial Services at Sabio Group. In the dynamic landscape of financial services, where numerous firms are […] The post Why financial services firms must stand out through stellar customer experience first appeared on Adrian Swinscoe.

Customer Experience 246

Customer Experience 246

Totango

SEPTEMBER 22, 2023

Announced during our flagship event, Totango Live! , we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem. We believe these collaborations are cornerstones for enterprises to deliver seamless experiences for their customers and to create the interconnectedness with cross-functional partners and systems needed to drive long-term revenue growth. “Totango believes being an open

Outlook 114

Outlook Innovation Omnichannel Education 114

Customer Think

SEPTEMBER 22, 2023

During my career, I have learned that no matter what one is selling, the account executives and sales leaders who win together most often are those who consistently stay in sync. And they do that by maintaining what I call a “partnership mentality.

Sales 110

Sales 110

SurveySensum

SEPTEMBER 22, 2023

Every business aims for the perfect product that customers adore. Take Apple, for example, who just launched products as per the market i.e., its latest iPhone 15 and sleek smartwatches. Apple continuously introduces products that not only excel but also cater to their customers’ desires. This fosters unwavering loyalty turning them into devoted fans.

Customer Satisfaction 52

Customer Satisfaction Text Analytics Customer Feedback Customer Retention 52

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

Customer Think

SEPTEMBER 22, 2023

Although user experience (UX) and customer experience (CX) may appear similar, they actually refer to distinct facets of human interaction with brands. Nevertheless, they share a common thread in the form of the term ‘experience,’ which unites them. This is why they should be integrated, evaluated, and managed together.

CX 78

CX Customer Experience 78

Conversation Agent

SEPTEMBER 22, 2023

Effective complaints are win-win on value I spent the night of early October 2016 at a Hotel in Boston. It was a non refundable reservation I paid for in advance at Expedia. With taxes, it came to $300. Wouldn’t you agree with me that that amount should have bought me a good night sleep? But that is not what I got. Upon check in, Lucas (name changed) at the front desk assured me that the room was by the elevators, but I would be fine.

40

40

1 to 1

SEPTEMBER 22, 2023

For decades, contact center and CX organizations have strived to become “omnichannel.” Rather than force customers into interactions dictated by the company, an omnichannel system enables customers to engage with a brand on their channel of choice when, where, and how they prefer. It’s a great idea, but implementation has proven very difficult , especially for large enterprise organizations working with legacy data and siloed systems.

Omnichannel 26

Omnichannel AI CX Contact Center 26

Customer Think

SEPTEMBER 22, 2023

In today’s rapidly evolving business landscape, the ability to effectively manage and utilize data has become a critical factor in staying competitive. Data integration has emerged as a game-changer for businesses, offering a seamless approach to connecting disparate data sources and unleashing a multitude of benefits.

Gaming 52

Gaming Technology Technology 52

Customer Think

SEPTEMBER 22, 2023

Salespeople need to be much better at prospecting instead of hiding behind emails and LinkedIn messages. They need to be better at the discovery call and qualifying. They need to improve their listening and questioning skills. They need to improve their ability to reach and build stronger relationships with decision makers. They need to improve their ability to sell value.

Sales 40

Sales 40

Customer Think

SEPTEMBER 22, 2023

The fast adoption of digital transformation over the last few years has brought its fair share of challenges but also new possibilities across all industries. In particular, the events industry has undergone significant transformation in response to the pandemic and digital advancements.

Customer Retention 52

Customer Retention 52

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

Customer Think

SEPTEMBER 22, 2023

The new product leverages generative AI to scale engagement strategies and improve customer retention without adding headcount

Customer Retention 52

Customer Retention AI 52