Totango

NOVEMBER 10, 2023

As a leader in customer success, who’s your friend in the C-suite? Is the customer journey mapping exercise a worthwhile effort? Who owns the customer community for your organization? How’s that for a few spicy thought starters? Does the answer to any of those questions put you on the edge of your seat? We hope so! At Totango Live! 2023, Chris Dishman , Totango’s SVP of Global Customer Success, hosted the lively Hot Takes!

Customer Journey Map 98

Customer Journey Map Construction Touchpoint B2B 98

Callminer

NOVEMBER 10, 2023

CallMiner's Bruce McMahon shares updates from the 2023.11 release, including advanced semantic search capabilities, improved user experience in Coach, and more.

Innovation 83

Innovation 83

Zonka Feedback

NOVEMBER 10, 2023

Forms on fire is a popular cloud-based software that lets you create forms and form workflows from scratch to collect and manage data. Although the platform offers some of the advanced features, navigating these higher-level software features might require more coding experience and a steeper learning curve.

Customer Feedback 59

Customer Feedback 59

SurveySensum

NOVEMBER 10, 2023

Let’s say you run an online small bookstore where customers order books from your store and share the book reviews. You rely heavily on email and social media for customer feedback for your bookstore. It’s a time-consuming process, and often you miss important messages or suggestions from your customers. For example, a customer faced some issues with the checkout process, and as there was no way to report it, this customer abandoned their cart, and with that, you lost a valuable customer.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

CommBox

NOVEMBER 10, 2023

Engage and support customers through the messenger app, integrated into the CommBox platform. Connect your AI bot to the messenger channel and automated interactions 24/7.

AI 52

AI Customer Service 52

Conversation Agent

NOVEMBER 10, 2023

Why we muck around with stories. We spend our lives learning things the hard way. For many reasons. Our brains are busy with our own stuff. It’s an issue of trusting the source. We assume things that are happening or have happened don’t apply to us. There’s no apparent value in use for the accumulated wisdom. Except for we often end up believing the stories of people whose motives we don’t understand—because they’re plausible stories (and we’re not so good with statistics.

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