The DiJulius Group

JUNE 5, 2023

There’s a common thread that connects each and every one of us, you just have to take the time to find it. Some people have an automatic connection, others end up connecting in funny ways. Think about how a concert can unite thousands of strangers. Completely different age groups, economic statuses, genders, political viewpoints, and. Read Full Article The post Building A Sense Of Community: American Airlines Opens Its First Hotel appeared first on The DiJulius Group.

105

105

Zendesk

JUNE 5, 2023

Key takeaways: Zendesk messaging is HIPAA-enabled, meaning healthcare organizations can manage their conversations at scale. Messaging allows healthcare organizations to do things like schedule appointments, send reminders, and provide virtual care while protecting patient data. With a unified agent workspace, healthcare workers can maintain a full view of the patient experience.

Healthcare 91

Healthcare Compliance CX Education 91

Waypoint Group

JUNE 5, 2023

Building Bridges Is More Important Than Ever! CS must be about building coalitions – with customers AND internally – to drive the right outcomes and experiences. Internal coalitions are more important than ever, as a full 54% of CS professionals report being remote full-time. You NEED Product, Services, Support, Sales, Marketing etc. to drive the right initiatives that drive the right improvements for customers.

Construction 52

Construction Sales Customer Experience VOC 52

Uplifting Service

JUNE 5, 2023

[link] Having worked with hundreds of organizations and thousands of leaders over the last 30+ years, I can tell you this for certain: Your culture supports every other priority your organization holds. If you’re looking for more growth, more profits, or more market share… if you’re wanting to differentiate your product and justify premium pricing… if you’re hoping to acquire (and keep!

Customer Service 40

Customer Service Customer Experience 40

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

Hodusoft

JUNE 5, 2023

HoduSoft Shines Bright as Winner in the 18th Annual 2023 Globee® Awards for IT Achievement Winning an award is always a special moment for an organization for many reasons. It serves as a milestone and a symbol of distinction. It also gives a sense of pride to the employees who jointly contribute to the organization’s success. As noted French footballer N’Golo Kanté famously said “It’s good to win awards.

Contact Center 40

Contact Center Artificial Intelligence Innovation Customer Satisfaction 40