ProProfs

SEPTEMBER 19, 2013

'We are conducting scheduled maintenance on September 20th, 2013 from 10:00 pm to 11:00 pm EST – for 1 hour. ( Convert to your local time ). The maintenance session is being undertaken to add 5 new custom result types and upgrade our internal server. This will ensure that you have a smoother experience while creating quizzes and courses. It will also offer you 5 more options around creating custom result types for your quizzes. .

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SEPTEMBER 18, 2013

'Last week I heard a story that struck a chord. I was told that some time ago, British soccer player Wayne Rooney walked into a real estate agent''s office dressed down in jeans and a hoodie. The receptionist made the assumption that he was not able to afford buying a property and didn''t treat Rooney as a potential customer. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

Real Estate 48

Real Estate 48

ProProfs

SEPTEMBER 11, 2013

'With ProProfs Training Maker & Quiz Maker , you can set user accounts to automatically expire after a certain date to improve security. Setting limited time access using expiration field finds application in high churn environments such as retail & manufacturing. It is also useful in scenarios where customers or employees need limited time access and removes the need manually disabling user accounts. .

Manufacturing 69

Manufacturing Retail 69

ProProfs

SEPTEMBER 6, 2013

'With ProProfs new pagination feature, you can create a survey which is simple and easy for your respondents to take. By using page breaks, you can divide a long survey into multiple pages and make it convenient for your respondents to answer the survey questions. You can also easily add page breaks to your survey with a simple click of a button, and ensure that you get more respondents to take your survey.

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Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

ProProfs

SEPTEMBER 4, 2013

'ProProfs launches the first of its kind Arabic Quiz Maker which allows quiz making in Arabic possible within a few minutes. With this new feature, ProProfs extended its reach to the native speakers of the fifth most spoken language. ProProfs is walking tall in its efforts to become the global leader of knowledge management services. It is a proud moment for the ProProfs team, as supporting Arabic language in quiz making needs a lot of technical expertise.

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ProProfs

SEPTEMBER 16, 2013

'Just as a page break divides your survey into pages, a section break divides your survey into different sections according to topics. For instance a pre-hire employee survey could be divided into sections such as Work Experience, Educational Background, Personal Details, Areas of Interest and so on. By adding section breaks you provide a context to a group of questions and help respondents understand your survey better.

Education 45

Education 45

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SEPTEMBER 17, 2013

'Over the years, there have been quite a few technologies that have emerged that offer the double threat of strengthening the customer experience while improving operational efficiency. These include self-service tools, mobile field service applications, and systems used to support crowdservice forums. Add inContact''s new outbound predictive dialing system to the mix.

Technology 45

Technology Technology Customer Experience 45

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SEPTEMBER 3, 2013

'1to1 Media''s Tom Hoffman speaks with Daryl Travis, Founder and CEO of Brandtrust, about different ways that social science disciplines can be used to gain a deeper understanding behind customer sentiment and motivations. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

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SEPTEMBER 10, 2013

'Customer experience leaders often talk about the importance of having highly-engaged employees who take pride in their jobs, admire the companies they work for and, above all else, are committed to delighting customers. And while all of these are admirable goals for organizations to aspire to and for company leaders to achieve, the reality in today''s workplace is that many employees feel overwhelmed by crushing workloads as hiring remains weak.

Customer Experience 44

Customer Experience 44

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SEPTEMBER 3, 2013

'If you get the chance to go to the movies this weekend, you might want to consider seeing Edgar Wright and Simon Pegg''s final installment in the Three Flavours Cornetto trilogy, The World''s End. Though seemingly focused on the main character''s determination to reclaim his youth by dragging his old friends along for a nostalgic pub crawl, one cannot ignore the social implications of this science fiction comedy.

Technology 42

Technology Technology Social Media 42

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1 to 1

SEPTEMBER 26, 2013

'Social media might have been born out of humans'' need to communicate with friends, to remove geographical boundaries, and share information with loved ones. But it has long moved on to become an important tool for organizations, and the more savvy ones are leveraging it to interact with their customers. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

Social Media 39

Social Media 39

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SEPTEMBER 30, 2013

'In 1993 when Don Peppers and Martha Rogers, Ph.D., wrote The One to One Future, the content was groundbreaking. Their radical theory of selling more goods to fewer people revolutionized marketing. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

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Customer Loyalty Customer Service Customer Experience 38

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SEPTEMBER 23, 2013

'Just when we thought Big Data couldn''t get any more confounding, the accelerated adoption and use of mobile payments continues to make analyzing customer data even more challenging. Instead of resisting these changes, marketers, data analysts, and customer experience leaders must look closely at the added benefits that providing mobile payment options to their customers will afford them.

Customer Experience 37

Customer Experience 37

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SEPTEMBER 17, 2013

'To gain the advantage in today''s competitive market, brands must work to understand the customer experience. By understanding each individual''s journey, companies can then integrate relevant insights and evolving strategies to create an atmosphere that nurtures relationships. But, as businesses begin to recognize the need to "walk in the customer''s shoes" and develop an inside-out approach, an increasing number of organizations are appointing chief customer officers (CCOs) to ensure that the

Customer Experience 37

Customer Experience 37

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Voice of the Customer

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SEPTEMBER 27, 2013

'We all felt extremely lucky to score Harit Talwar as a speaker for Forrester''s Forum For Customer Experience Professionals West, which is coming up on October 9th and 10th in Los Angeles. Why lucky? It''s for two main reasons. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

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Customer Loyalty Customer Service Customer Experience 36

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SEPTEMBER 13, 2013

'A few months ago I had the pleasure of seeing Tom Feeney speak about customer experience at an event in Boston. I was fascinated by his story of how Safelite went from a company that put shareholders first, to one that put employees first. The reasoning behind this move: Highly engaged employees will deliver a great experience, which will improve business performance and ultimately make everyone happy (including shareholders).

Customer Experience 36

Customer Experience 36

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SEPTEMBER 24, 2013

'Under the Affordable Care Act, also known as Obamacare, all Americans are required to have healthcare insurance by 2014 or face financial penalties. What this means for healthcare insurers or "payers" as they''re referred to is that somewhere between 30 million to 50 million people are expected to flood into the market seeking healthcare insurance directly from providers and the majority of these people haven''t had health insurance before.

Healthcare 35

Healthcare 35

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SEPTEMBER 3, 2013

'Change can be daunting. It is, many times, easier to stick to the status quo rather than make an effort to bring about a change, irrespective of how necessary this is. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

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Speaker: Blackberry, OSS Consultants, & Revenera

Software is complex, which makes threats to the software supply chain more real every day. 64% of organizations have been impacted by a software supply chain attack and 60% of data breaches are due to unpatched software vulnerabilities. In the U.S. alone, cyber losses totaled $10.3 billion in 2022. All of these stats beg the question, “Do you know what’s in your software?

Technology

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SEPTEMBER 11, 2013

'Football season has arrived, bringing with it an array of fervent fantasy football fans. Just as the National Football League kicked off its 2013-2014 season last Thursday, men and women across America joined the excitement by diving into the 2013-2014 Pro Fantasy Football season. Yet, while sports bring these friends, family, and colleagues together, football season--and fantasy football leagues in particular--open up opportunities for marketers and advertisers to engage with fans, as well.

Sports 35

Sports Customer Experience 35

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SEPTEMBER 24, 2013

'While The Beatles may understand that money can''t buy love, in many organizations, leaders cannot comprehend the fact that not all employees are motivated solely by the zeros at the end of their paycheck. For most workers, satisfaction and happiness comes from loving the work, not the payout. While monetary incentives are certainly welcome, those dollar signs are often secondary, as employees value quality of life above all else.

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SEPTEMBER 11, 2013

'There is no debate over the fact that smartphones have revolutionized the way customers make product choices. For a while, customers were able to do their research online before making a purchase. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

Retail 33

Retail 33

ProProfs

SEPTEMBER 10, 2013

'Save tons of time by managing learners via bulk upload to your classroom. You can easily manage learner/user accounts, using our new ‘Status’ field column, when uploading their information via Excel. ‘Status’ allows you to add new users to your classrooms, grant or revoke access to existing users as well as delete past users, all from a single place.

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CX

ProProfs

SEPTEMBER 2, 2013

'With ProProfs Quiz Maker , it is easy to upload any number of questions from an Excel file automatically to your ProProfs Quiz in few minutes. Entering questions in quizzes is no longer an extra effort. Questions can be prepared at your convenience anywhere and anytime in an Excel spreadsheet and later can be brought into your ProProfs Quiz with a single click.

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SEPTEMBER 8, 2013

'I didn''t think there was a single marketer on the planet who hadn''t taken seriously the viral effect that being unresponsive in social media can have--a painful reminder exemplified by United Airlines and Dominos Pizza. When an angry and creative customer took to social media because of a broken guitar and raunchy employees uploaded videos of themselves doing disgusting things to a sandwich, the lack of response was worse than no response at all.

Social Media 48

Social Media Customer Service Customer Experience 48