2020

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Top 10 Customer Experience Posts of 2020

Kerry Bodine

Number 10: How Can You Make The World A Little More Beautiful? Number 10: How Can You Make The World A Little More Beautiful? Whenever I teach a journey mapping bootcamp, I get the following question: “How often should we update our maps?” content that CX professionals leaned on most during this trying time. Just go read it.

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21 Call Center Managers Share Their Favorite Call Center Leadership Activities

Callminer

Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. The role of a call center manager is complex and challenging. Meet Our Panel of Call Center Managers & Business Leaders: Adeel Shabir. Hassan Alnassir. Ben Winter.

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Best Chat Practices for Ecommerce Brands

ModSquad

In fact, three quarters of consumers select live chat as their preferred communication method, and 42% expect to see it on their favorite brand’s site. Here are a few tips on how your ecommerce brand can make the most of live chat. Keep up with this demand and put your chat infrastructure to use on every layer of service.

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Best Chat Practices for Ecommerce Brands

ModSquad

In fact, three quarters of consumers select live chat as their preferred communication method, and 42% expect to see it on their favorite brand’s site. Here are a few tips on how your ecommerce brand can make the most of live chat. Keep up with this demand and put your chat infrastructure to use on every layer of service.

CRM 52
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Best Chat Practices for Ecommerce Brands

ModSquad

In fact, three quarters of consumers select live chat as their preferred communication method, and 42% expect to see it on their favorite brand’s site. Here are a few tips on how your ecommerce brand can make the most of live chat. Keep up with this demand and put your chat infrastructure to use on every layer of service.

CRM 52
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What is OSHA Compliance Training?

ProProfs

What are the Most Frequently Cited OSHA Standards? How to Create an Effective OSHA Training Program. This blog post answers some of the most pressing questions about OSHA compliance training, including how a well-designed and engaging OSHA course can be a vital element for your business. Table of Contents. Introduction.

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The Other COVID-19 Crisis: Mental Health

Qualtrics

Social isolation, employment uncertainty, and the virus itself have combined to shock the health and wellbeing of employees around the world. And while leaders are rightly focused on the physical effects of the COVID-19 pandemic, there’s another global challenge emerging: mental health. to say their mental health has declined. Stress and Anxiety.