Beyond Philosophy

MAY 9, 2019

When I say value, I’m talking about spending or increase in their Net Promoter Score (NPS), which measures how likely they are to recommend you to friends and family. For example, we did Emotional Signature research for a hospital system. Neither will spending more time with patients but talking down to them.

CX 151

CX Net Promoter Score Hospitality Hospitality 151

Execs In The Know

MAY 4, 2023

I began my career in the hospitality industry focusing on weddings and I loved it! So, while loyalty and service have always been at the core of the brand, we knew we needed to get post-purchase behavior, word of mouth, and Net Promoter Score (NPS) right. Our number one goal is to show up for them in an accessible way.

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

Fonolo

JULY 5, 2023

These are typically generational trends caused by new technology or information about a product. Hospitality firms (think Disney or Ritz-Carlton) are masters at turning mundane customer service encounters into memorable experiences that nurture customer loyalty. Why is Customer Perception Important?

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

SurveySensum

AUGUST 9, 2022

SurveySensum is one of the best survey tools that use AI and other advanced technologies to create intelligent NPS, CES, CES, CSI, SSI, and market research forms and surveys to gather customer feedback. The solution works best for industries like Education, Healthcare, Technology, Retail, Financial Services, B2B, Travel, Hospitality, etc. .

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

Qualtrics

FEBRUARY 12, 2019

In the latest in our series of Customer Experience Visionaries, Tami Reller, Chief Marketing and Experience Officer of UnitedHealthcare talks everything from using mobile technology to transform the healthcare industry to turning challenges into opportunities.

Net Promoter Score 30

Net Promoter Score Healthcare NPS Technology 30

SurveySensum

JULY 14, 2020

Additionally, she is an Adjunct Faculty at the Rutgers executive education MBA program, Contributor of the Forbes, Harvard Business Review and Hemispheres Magazine, and Host of the podcast The Modern Customer Podcast and The Be Your Own Boss. LinkedIn : [link]. Ian Golding – Customer Experience Consultant, Speaker, Author, Blogger.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132