Slack’s Lane Collins on their ‘radical convenience’ approach to customer experience
Intercom, Inc.
AUGUST 8, 2019
She now leads the customer experience team, overseeing the help center, localization, user education and the app directory. Lane: I grew up in North Carolina, and there wasn’t a lot to do. Lane has such an interesting story: she joined Slack as the 50th employee back in 2015, when the support team was just eight people.
168 
Let's personalize your content