VOZIQ

MARCH 22, 2022

TMC recognizes the AI/ML Customer Retention Platform for the fourth time in a row. Through the CUSTOMER Product of the Year Award, TMC recognizes vendors that are helping their clients in the call center, CRM and teleservices industries meet and exceed the expectation of their customers with innovative and high-quality products.

AI 40

AI Artificial Intelligence ML Engineering 40

Intercom, Inc.

MAY 22, 2019

I started in technology at Salesforce – I was their first female engineer and learned early on how valuable it can be to build a company from the perspective of your customer. Paige: I’ve heard about NPS and CSAT and used them quite a bit in the past, but I’d love to hear a little bit more about how you measure customer effort.

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

Intercom

DECEMBER 14, 2023

Over the past 12 months, everyone has been racing to keep up with the relentless pace of innovation: rethinking business strategies, building new solutions, and preparing teams for the massive changes on the horizon. And then, all that stuff centralized and now you’ve got search engine and so on. That’s not how ML works.

AI 98

AI Start-ups Legal Technology 98

Intercom, Inc.

MARCH 29, 2022

Anna Griffin, CMO at Intercom: Hello and welcome to New at Intercom , our first virtual launch event designed to share new innovation and new possibilities with the Intercom platform. And that is what today is all about: innovation. “We Our level of investment in product and innovation sets us apart”.

Start-ups 118

Start-ups Innovation Sales NPS 118