SurveySensum

FEBRUARY 26, 2024

Employee engagement : Engaged employees are more productive, innovative, and committed to their organizations. This continuous improvement mindset fosters innovation, agility, and resilience. You can directly listen and respond to customers using the Listening engine. How to Choose the Right Employee Pulse Survey Tool?

Text Analytics 52

Text Analytics Close the Loop Actionable Insights Start-ups 52

SurveySensum

MARCH 20, 2024

For seasoned professionals, the tool comes with advanced features such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing system (for closed loop), ease of DIY, better visualization, and more. Its text analytics helps analyze comments and feedback from open-ended survey responses.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. Are there any pain points that need addressing?

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

NOVEMBER 23, 2023

You will need dedicated NPS software with innovative survey distribution channels, and specific analytic and reporting features to conduct successful NPS surveys. It has innovative branding and customization options. In addition, it lets you track and analyze the customer sentiments shared in reviews and on social media.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

DMG Consulting

JULY 31, 2019

Fundamentally, call tracking is software and analytics that are used to capture inbound call activity to determine the effectiveness of online (e.g., search engine optimization (SEO), social media, pay-per-click, web banners, mobile, etc.) and offline (e.g., marketing campaigns.

Contact Center 48

Contact Center Text Analytics Social Media Customer Relationship Management 48

SurveySensum

FEBRUARY 24, 2022

They always prefer to provide their feedback through multiple channels such as email, SMS, social media, and website. . Text Analytics. What to do when you receive text feedback in thousands? Text analysis comes to the rescue. You can directly listen and respond to customers using the Listening engine.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

JULY 20, 2023

Analyzing this feedback using powerful text analytics , they discovered important insights. The issues could be – declining product or service quality, lack of innovation or outdated offerings, unfavorable customer service experiences, or uncompetitive pricing compared to alternatives. So, what did they do?

Retail 52

Retail Customer Feedback CX Social Media 52