Customer Service Life

NOVEMBER 10, 2022

With a bit of digging, we discover a larger bug or problem that may need to be addressed by engineering. Before reporting to engineering we get a sense of how many customers are impacted by the issue. Customers blast the company on social media because of some failure of the product or service.

Contact Center 130

Contact Center Text Analytics Engineering Social Media 130

SurveySensum

MARCH 20, 2024

For seasoned professionals, the tool comes with advanced features such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing system (for closed loop), ease of DIY, better visualization, and more. Its text analytics helps analyze comments and feedback from open-ended survey responses.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

SurveySensum

FEBRUARY 26, 2024

The platform’s Text Analytics software enables you to manage and analyze your survey results without any manual analysis and identify areas of improvement effortlessly. You can directly listen and respond to customers using the Listening engine. And not just that! The result? But wait, there’s more!

Text Analytics 52

Text Analytics Close the Loop Actionable Insights Start-ups 52

DMG Consulting

FEBRUARY 25, 2019

Enhancements in speed and accuracy are yielding what speech analytics vendors have claimed to provide for years: accurate and timely insight to impact an ongoing conversation. The future of this process is analytics-enabled QM (AQM). Speech (and text) analytics provides the benefits of surveys with none of the work for customers.

AI 48

AI Text Analytics Predictive Analytics Machine Learning 48

Lumoa

JANUARY 7, 2021

This isn’t the right time to send a survey, since you’ve had very little contact with these customers, but you can analyze comments made on social media or offer a feedback widget on your website. Best survey: Focus on public comments and social media or website feedback widgets.

Touchpoint 83

Touchpoint Customer Journey Map Social Media Text Analytics 83

SurveySensum

AUGUST 3, 2023

Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. The platform employs AI-driven Text Analytics software to gauge customer sentiments accurately, providing deeper insights into customer emotions.

B2B 52

B2B NPS Text Analytics Net Promoter Score 52

SurveySensum

NOVEMBER 8, 2023

Businesses must also employ AI-enabled tools like Text Analytics to analyze the data collected from feedback and extract trends and patterns. From sending e­mails to posting on social media or updating your CRM, automation allows for greater efficiency and productivity. What more could you strive for?

CX 52

CX Customer Experience Artificial Intelligence NPS 52