Callminer

JULY 18, 2019

Our ongoing AI webinar series has been full of great audience questions on artificial intelligence, machine learning, and natural language processing. Is topic modeling supervised machine learning (ML)? In most cases machine learning models don’t have a business understanding. Join us August 14th.

Machine Learning 140

Machine Learning ML Artificial Intelligence Actionable Insights 140

SurveySensum

NOVEMBER 8, 2023

Personalized chatbots : They use NLP (natural language processing) and ML (machine learning) to understand not only the customer’s query but their intent and sentiment as well. NPS surveys can be conducted at any point along the customer journey and provide valuable insights for prospective customer segmentation.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

Ameyo Callversations

APRIL 21, 2022

Next-gen technologies such as AI, ML, NLP, AR/VR, and more are capable of helping reduce cost and improving metrics such as revenues, wallet and market share, and steady cash flows. Brands should focus on their CSATs and NPS scores and use Tech wherever necessary to improve these metrics.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52

Intercom, Inc.

MAY 22, 2019

Deepa joined me for a chat about everything from ways to prioritize customer experience to going all-in on machine learning. When building machine learning , large generic training models aren’t always the best. Short on time? Tell us more about your career journey and how you found yourself founding Wootric.

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

VOZIQ

APRIL 14, 2021

Results from Algorithmia’s third annual survey, 2021 Enterprise Trends in Machine Learning, showed that 76% of enterprises prioritize AI and machine learning (ML) over other IT initiatives in 2021. A successful ML implementation requires all the talent and resources in place. Translating data into action.

AI 52

AI ML Machine Learning Artificial Intelligence 52

VOZIQ

APRIL 14, 2021

Results from Algorithmia’s third annual survey, 2021 Enterprise Trends in Machine Learning, showed that 76% of enterprises prioritize AI and machine learning (ML) over other IT initiatives in 2021. A successful ML implementation requires all the talent and resources in place. Translating data into action.

AI 40

AI ML Machine Learning Artificial Intelligence 40

Intercom, Inc.

MARCH 29, 2022

We’ve always made massive investments in our product, our design and our engineering teams, and we are dedicated to building the best, most innovative products on the market to drive the most impact for you, our customers. One is to measure NPS, and another is to understand the onboarding journey in a more meaningful way.

Start-ups 118

Start-ups Innovation Sales NPS 118