Callminer
JULY 18, 2019
Our ongoing AI webinar series has been full of great audience questions on artificial intelligence, machine learning, and natural language processing. Is topic modeling supervised machine learning (ML)? In most cases machine learning models don’t have a business understanding. Join us August 14th.
Lumoa
JUNE 14, 2023
You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Does it spell doom for your business?
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VOZIQ
FEBRUARY 7, 2023
VOZIQ AI’s solution not only reduces unwanted churn associated with price increases with a smarter AI-powered decisioning engine, but it also frees up internal resources with automation.” VOZIQ AI is offering a free trial of the Predictive Price Increase Solution to businesses interested in testing the solution.
SurveySensum
NOVEMBER 8, 2023
Personalized chatbots : They use NLP (natural language processing) and ML (machine learning) to understand not only the customer’s query but their intent and sentiment as well. NPS surveys can be conducted at any point along the customer journey and provide valuable insights for prospective customer segmentation.
Aquire
JULY 20, 2021
Here are a few things to ask yourself along the way that can help you optimize digital experience: Is your site discoverable in search engines? It could also be much more complex, taking advantage of machine learning and AI to offer hyper-relevant services. Does it have enticing titles or tags?
Ameyo Callversations
APRIL 21, 2022
Brands should focus on their CSATs and NPS scores and use Tech wherever necessary to improve these metrics. But, if the marketing teams can provide real-time information about a safety hazard with the vehicle, the engineering teams can arrange for a recall before any major accident hurts the consumer and the brand’s image.
Intercom, Inc.
MAY 22, 2019
Deepa joined me for a chat about everything from ways to prioritize customer experience to going all-in on machine learning. When building machine learning , large generic training models aren’t always the best. Short on time? Tell us more about your career journey and how you found yourself founding Wootric.
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