Engineering Omnichannel Text Analytics 
DMG Consulting
JANUARY 24, 2023
Interaction analytics solutions can extract business intelligence from omnichannel interactions captured anywhere in an enterprise, covering both speech and text. Omnichannel recording to capture audio, screens, and text-based interactions and/or integrate with a variety of call recording platforms.
SurveySensum
FEBRUARY 26, 2024
The platform’s Text Analytics software enables you to manage and analyze your survey results without any manual analysis and identify areas of improvement effortlessly. You can directly listen and respond to customers using the Listening engine. And not just that! The result? But wait, there’s more!
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SurveySensum
JULY 2, 2024
A well-designed customer feedback tool should ideally allow you to create Net Promoter Score Surveys Customer Satisfaction Survey Customer Effort Score Survey Additionally, the tool should also have features like text and sentiment analysis, omnichannel feedback, great support, and so on. How to Choose the Right Customer Feedback App?
SurveySensum
AUGUST 3, 2023
Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. The platform employs AI-driven Text Analytics software to gauge customer sentiments accurately, providing deeper insights into customer emotions.
SurveySensum
MARCH 3, 2022
Thematic is an AI-powered Text Analytics solution that analyses and extracts text from customer feedback. This voice of the customer tool evaluates the meaning of texts and classifies them into themes. Text Analytics for Robotic process automation. Text Analytics and Machine Learning.
SurveySensum
FEBRUARY 14, 2024
You can also personalize questions and launch surveys anonymously , ensuring unbiased feedback collection. Additionally, SurveySensum allows you to reach employees through their preferred channels , seamlessly integrating with existing tools for omnichannel reach. Analyze hundreds and thousands of text responses swiftly.
SurveySensum
NOVEMBER 8, 2023
Better omnichannel communication : Chatbots can be used on multiple digital platforms such as SMS, WhatsApp, Instagram, SMS, etc. Businesses must also employ AI-enabled tools like Text Analytics to analyze the data collected from feedback and extract trends and patterns. What more could you strive for?
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