Zendesk

MAY 8, 2023

With the surge of generative AI tools coming on the market, software companies can keep pace and scale to support more customers without adding more headcount. With the surge of generative AI tools coming on the market, software companies can keep pace and scale to support more customers without adding more headcount.

AI 98

AI CX Customer Satisfaction Omnichannel 98

Lumoa

JULY 17, 2023

It is no longer a competitive advantage but a necessity. If you’re wondering how to get started with your digital transformation and what aspects to prioritize, this article is the perfect starting point! Optimizing your online presence 2. Keeping the human touch 3. Personalized digital journey 4.

Customer Experience 83

Customer Experience Artificial Intelligence Omnichannel AI 83

Intercom, Inc.

SEPTEMBER 9, 2022

GPT-3 can create human-like text on demand, and DALL-E, a machine learning model that generates images from text prompts, has exploded in popularity on social media, answering the world’s most pressing questions such as, “what would Darth Vader look like ice fishing?” AI has been quite overhyped in the past.

Machine Learning 249

Machine Learning ML Unstructured Data AI 249

SurveySensum

FEBRUARY 20, 2024

How does it make you feel? It’s about creating an experience that leaves your customers feeling like they’ve had the best experience every time they interact with your business. And yes, the power of a robust CSAT tool will make it easier. Valued & happy, right? So, are you ready? Let’s dive in!

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Omnichannel 52

SurveySensum

FEBRUARY 20, 2024

How does it make you feel? It’s about creating an experience that leaves your customers feeling like they’ve had the best experience every time they interact with your business. And yes, the power of a robust CSAT tool will make it easier. Valued & happy, right? So, are you ready? Let’s dive in!

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Omnichannel 52

Qualtrics

JANUARY 28, 2020

With customers wanting fast-paced and meaningful communications held on their terms, we explore the different ways you can reinvent and accelerate your responses. Fortunately, customer service support teams have an array of contact methods and customer experience (CX) tools to improve communication and enhance satisfaction levels.

Sentiment Analysis 24

Sentiment Analysis Close the Loop Gaming Social Media 24

SurveySensum

JULY 14, 2020

It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth. The below-given list is a general list and is irrespective of any ranking or order. All the Thought Leaders present in this list have significantly impacted the Customer Experience Domain in their own way.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132