Customer Bliss

JANUARY 30, 2020

The most admired companies remove practices that might curb the extension of care, or limit employees to act in good conscience. They work to remove boundaries and pressures that prohibit customer-driven decision making. Care is foundational to how they grow. Like they were raised. Human needs prompt innovation.

Hospitality 86

Hospitality Hospitality Start-ups Innovation 86

Customer Bliss

APRIL 11, 2018

After studying hundreds of forward-thinking organizations and leaders, I’ve observed six actions that build companies that show up as “make-mom-proud” companies: meaning that they grow, by taking actions in their business congruent to those valuable life lessons we all learned as kids.

AI 83

AI Engineering Start-ups Business Growth 83

Customer Bliss

MAY 22, 2018

A unique customer experience is the outcome of a unique company. What I mean by that is that, yes a company can put tactics into place that transactionally are out of the ordinary. Anyone of these simple actions can start a groundswell for good. Actions for hiring and development set the tone. Just like mom.

Hospitality 40

Hospitality Hospitality Start-ups AI 40

Comm100

SEPTEMBER 22, 2016

“Books are the quietest and most constant of friends; they are the most accessible and wisest of counselors, and the most patient of teachers.” Sometimes we learn important customer service skills through training, or through years of hard-earned experience. Customer Experience 3.0:

Customer Service 70

Customer Service Customer Loyalty E-commerce Customer Satisfaction 70

Qualtrics

MARCH 2, 2021

Take these 25 customer service quotes to your next meeting to help inspire you and your team to take your customer service program to the next level. Customer service is fundamental to delivering a great experience. Get our 2021 Customer Experience reading list. Jeanne Bliss, author of Chief Customer 2.0.

Customer Service 29

Customer Service Social Media CX Customer Feedback 29

ClientSuccess

JUNE 26, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. From : Tyler Richards, Head of Mid-Market Customer Success. Company : Lucid Software. I love that; as our clients are successful, we’re successful.

Sales 40

Sales Start-ups Touchpoint 40

Qualtrics

NOVEMBER 21, 2019

At Peloton they’re all about capturing and analyzing member feedback across all channels and then looking for areas of improvement. We nurture great leaders at all levels of the company, not just those in official ‘people manager’ roles. subscribers and it’s still growing. Here are 20 XM visionaries leading the charge in 2020.

Retail 22

Retail Entertainment CX Start-ups 22