Lumoa

APRIL 28, 2024

In your CX platform dashboard, you can see how your customers behave across all touchpoints and can personalize your interactions with them based on their behavior and preferences. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

SurveySensum

JANUARY 12, 2024

Using just standardized surveys might cause a gap in businesses like retail or healthcare where personalization is essential. Sentiment analysis techniques and careful attention to language and tone are useful strategies for spotting emotional clues in comments.

Customer Feedback 52

Customer Feedback Customer Journey Map Social Media Sentiment Analysis 52

SurveySensum

MAY 12, 2022

SurveySensum is an enterprise customer feedback platform that helps automotive, healthcare, BFSI, and telecom sectors improve their customer satisfaction. It helps you gather, analyze, and take action on real-time customer feedback across journey touchpoints and boosts customer satisfaction.

Sentiment Analysis 52

Sentiment Analysis Customer Satisfaction NPS Customer Feedback 52

SurveySensum

APRIL 5, 2022

Organizations that are very particular about understanding their customers’ journey at multiple touchpoints and wish to deliver an end-to-end customer experience end up looking for the best alternative to SurveyMonkey. . You can use this VoC tool to evaluate the ease of use and customer satisfaction at multiple touchpoints.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

Aquire

JULY 1, 2021

In a world where businesses try to engage their customers on a personal level across digital touchpoints, virtual assistants and AI tools make effective (and cost-efficient) allies. Sentiment analysis. That’s one of the reasons this tech has grown in popularity — and for customer experience in particular. Help your team.

AI 125

AI Artificial Intelligence Machine Learning ML 125

SurveySensum

OCTOBER 17, 2023

Not only does it allow users to create NPS, CES, and CSAT surveys but also takes a step beyond with CSI and SSI, Onboarding, Feature Prioritization, Merchant Satisfaction, and other surveys as per the industries – Retail, B2B, SaaS, FinTech, Automotive, and Healthcare. No more manual coding!

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

1 to 1

JUNE 10, 2022

We provide free healthcare to our teammates. CS: Let’s talk about Hendrick winning the highest sentiment and visibility score. How did you take a customer insight from a sentiment analysis tool and act on it? BJ: Yeah, we have all kinds of tremendous programs here. We provide scholarship programs.

Manufacturing 26

Manufacturing Sentiment Analysis Touchpoint Start-ups 26