ECXO

APRIL 10, 2024

When a business can align all its touchpoints – from product design to customer service to after-sales support – in a way that resonates with the customers’ emotional frequencies, it creates a coherent customer experience. As with anything in CX, we need to start with listening and understanding.

CX 111

CX Customer Experience Social Media Sentiment Analysis 111

Lumoa

APRIL 28, 2024

In your CX platform dashboard, you can see how your customers behave across all touchpoints and can personalize your interactions with them based on their behavior and preferences. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

SurveySensum

JUNE 29, 2023

Anticipating Future Needs Analyzing your customer needs and market trends helps you stay ahead and develop innovative products and strategies. Through market research, data analysis, social listening, leveraging customer feedback , conducting interviews, competitor analysis, and staying updated on industry trends.

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52

Zendesk

OCTOBER 20, 2023

Outline your customer journey map A customer journey map is a visual representation of every touchpoint throughout the customer lifecycle and the customer sentiment along the way. This helps you identify where you’re successful and where you need to improve.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

SurveySensum

SEPTEMBER 14, 2020

Customers prefer to interact digitally across social media channels, chats, or apps than on calls. The number of website traffic, online transactions, and social media engagement have increased. Use innovative technologies. Social media listening tools: . Empower them to handle 5x growth.

Customer Experience 59

Customer Experience Sentiment Analysis Social Media CX Transformation 59

Aquire

OCTOBER 5, 2021

At the same time, they want increasingly more personalized experiences and innovative support. Troubleshooting problems via innovative customer service technology like cobrowsing or video chat. Posting on social media about a positive or negative experience. Social media. Video chat. Knowledge base.

Customer Service 105

Customer Service Omnichannel Social Media Social Listening 105

SurveySensum

SEPTEMBER 19, 2022

Social media. This co-creation with customers has also made GoPro far advanced in product development and innovation. A customer connects with the brand at multiple touchpoints – website, social media, support call, live chat, email, and many more. Social media. Customer interviews.

VOC 52

VOC Social Media Voice of the Customer Sentiment Analysis 52