Comm100

OCTOBER 17, 2023

Customer service automation software are tools designed to automate and streamline customer support processes, often powered by AI. They can handle basic queries, guide users, or escalate issues to human agents. Analytics and Reporting : Gather data on customer interactions, identify trends, and make improvements based on insights.

Customer Service 76

Customer Service Social Media Omnichannel AI 76

Logicalware

MAY 24, 2023

These hubs of customer support have a rich and fascinating history that dates back several decades. Interactive Voice Response (IVR) systems were introduced, enabling callers to interact with pre-recorded voice menus and perform basic tasks such as checking account balances or making payments.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Innovation 52

Execs In The Know

JUNE 9, 2023

Let’s explore the transformative power of AI in call centers, uncovering how it is reshaping the way businesses interact with their customers. Welcome to a new era of call centers, where cutting-edge Artificial Intelligence (AI) technologies are revolutionizing the customer service landscape.

AI 52

AI Predictive Analytics Sentiment Analysis Artificial Intelligence 52

Intercom

NOVEMBER 30, 2021

With a modern conversational support solution, you can combine proactive , self-serve , and human support capabilities, so your team can get ahead of known problems with targeted messages , automatically answer repetitive queries with bots , and quickly resolve complex issues with automation and a human touch. Let’s dive in.

E-commerce 124

E-commerce Social Media Engineering Start-ups 124

Fonolo

NOVEMBER 17, 2020

I see the CX industry finding new, faster and more efficient ways to meet their customers’ needs, maybe through the use of new technology, while also balancing a deeply personal, empathetic human connection.”. After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. We had to listen.

Contact Center 176

Contact Center CX Social Media Omnichannel 176

Ameyo Callversations

APRIL 21, 2022

A contact center is a facility where customer service representatives answer customer queries over phone calls, emails, chat, social media, and other channels. This facility may be owned entirely by the organization or (as many companies prefer today) may be outsourced to a contact center operator. Importance of Contact Center Technology Stack.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52

Aquire

AUGUST 12, 2021

You can even use social media to build communities and leverage the human desire to share, producing content that people want to comment on and talk about. But with so many different ways to go about it, and an abundance of customer engagement tools vying for your attention, engaging customers can sometimes seem a rather overwhelming task.

Social Media 98

Social Media Retail Customer Survey Entertainment 98